Guest

Cisco Unified Intelligent Contact Management Enterprise

Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases

  • Viewing Options

  • PDF (146.3 KB)
  • Feedback

Product Bulletin No. 2525-Amended

Addendum Date

February 22, 2006

Effective Date

February 22, 2006

Original Bulletin announcement date

June 11, 2004

Original Bulletin information

2525

Cisco Systems ® announces the end of sale and end of life of specific Cisco ® Customer Contact Software Releases (see the bulleted list below and Tables 1-3, 5). The related end-of-sale and end-of-life events and product part numbers affected are provided in Tables 1-4. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until the Last Date of Support for the affected products. Affected products include:

• Cisco ICM Enterprise/ICM Hosted/IPCC Enterprise 4.6.2 (Table 1)

• Cisco CTI OS 4.6.1, 4.6.2 (Table 2)

• Cisco Agent Desktop and Turnkey CTI (Hosted and Enterprise only) (Table 2)

• Cisco E-Mail Manager Option 3.0.X, 4.0.X, 4.0.5i, 4.0.6 (Table 3)

• Cisco Web Collaboration Option 3.0, 3.0.1, 3.0.2, 4.0 (Table 3)

• Cisco Media Blender 3.0, 3.1, 4.0 (Table 3)

• Cisco Collaboration Server Dynamic Content Adapter (DCA) 1.0, 2.0 (Table 3)


End of Sale, End of Software Maintenance, and Last Date of Support information for ICM 4.6.1 and earlier ICM releases has been previously announced. Please see http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/prod_eol_notices_list.html for more details about end of life schedules for these earlier ICM releases.

Table 1. Cisco ICM Enterprise, ICM Hosted, and IPCC Enterprise

End-of-Sale Product Part Number

End-of-Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

ICM Enterprise/ICM Hosted/IPCC Enterprise-4.6.2 (Windows NT)

October 1, 2003 (New system sales)

December 31, 2004

October 1, 2004

October 1, 2005

October 1, 2006

October 1, 2004

(As of this date users can no longer purchase any ICM software components for this version)

December 31, 2004

October 1, 2005

October 1, 2005

October 1, 2006

ICM Enterprise/ICM Hosted/IPCC Enterprise-4.6.2 (Windows 2000)

October 1, 2003 (New system sales)

November 30, 2005

October 1, 2004

November 30, 200711

November 30, 200822

Enterprise-4.6.2 (Windows 2000)

November 30, 2005

(As of this date users can no longer purchase any ICM software components for this version)

November 30, 2005

November 30, 2006

November 30, 2007

November 30, 2008

1Extended to Nov 30, 2007 on Aug 13, 2004
2Extended to Nov 30, 2008 on Aug 13, 2004

Table 2. Cisco CTI, Cisco CTI OS, and Cisco Agent Desktop

End-of-Sale Product Part Number

End of Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

Cisco Agent Desktop 4.4 and earlier releases including Turnkey CTI (Hosted and Enterprise only)

October 1, 2003

December 31, 2003

October 1, 2004

July 1, 2005

October 1, 2006

Cisco Agent Desktop 4.4.1 and earlier releases (Hosted and Enterprise only)

December 31, 2003

October 31, 2004

December 31, 2004

September 30, 2005

December 31, 2006

Cisco CTI OS 4.6.1, 4.6.2, and earlier releases

December 31, 2003

October 31, 2004

December 31, 2004

September 30, 2005

December 31, 2006

Table 3. Cisco E-Mail Manager, Cisco Web Collaboration, Cisco Media Blender, and Cisco Dynamic Content Adapter

End-of-Sale Product Part Number

End of Sale Date

End of Software Maintenance Release

End of New Service Attachment Date

End of Service Contract Renewal Date

Last Date of Support

Cisco E-Mail Manager 4.0.5i, 4.0.6 and earlier releases

August 1, 2003

August 31, 2004

August 1, 2004

August 1, 2005

August 1, 2006

Cisco Web Collaboration 4.0 and earlier releases

August 1, 2003

August 31, 2004

August 1, 2004

August 1, 2005

August 1, 2006

Cisco Media Blender 3.0, 3.1, 4.0

August 1, 2003

August 31, 2004

August 1, 2004

August 1, 2005

August 1, 2006

Dynamic Content Adapter 1.0, 2.0

August 1, 2003

August 31, 2004

August 1, 2004

August 1, 2005

August 1, 2006

Table 4. End-of-Life Milestones and Definitions

Milestone

Definition

End-of-sale date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

End of software maintenance releases date

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

End of new service attachment date

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

End of service contract renewal date

The last date to extend or renew a service contract for the product. The extension or renewal period cannot extend beyond the last date of support.

Last date of support

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

Table 5. Product Part Numbers Affected by this Announcement*

End-of-Sale Product Part Number

Product Part Number Description

ICM-MEDIAKIT-462 

ICM Server Media version 4.6.2 

ICM-ACSPGKIT-462 

ICM Aspect Contact Server Media version 4.6.2 

IPC-MEDIAKIT-462 

IPC Server Media version 4.6.2 

NAM-ASVMED-462 

Advanced Services Software version 4.6 SP2 

NAM-HIPCC-MED-462 

NAM Hosted Multi-Tenant IPCC Software version 4.6.2 

NAM-NPSMED-462 

NAM Non-Production Suite software version 4.6.2 

NAM-SVRMED-462 

NAM Software version 4.6 SP2 

CEM-SVR-W-I18N

CEM Server Version 4.0.5i-I18N version

*This table added June 30, 2004

PRODUCT MIGRATION OPTIONS

Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded hardware (memory and CPU) and/or new versions of third-party software, including operating systems and databases.
Customers with current Software Application Support plus Upgrades/Partner Software Application Support plus Upgrades (SASU/PSAU) service contracts may order upgrade software media at:
https://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=421&fid=861.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel Partner.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/partner/products/prod_end_of_life.html.
To subscribe to receive EOL/EOS information please go to: http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.