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Cisco Unified Contact Center Enterprise

Field Notice: FN - 62296 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft January 2006 Security Updates


Revised February 01, 2006

January 09, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Cisco CTI and CTI OS - 4.x, 5.x, 6.0(0) and 7.0(0); with the most up to date Service Release

Cisco Collaboration Server - 5.0; with the most up to date Service Release

Cisco Internet Service Node - 1.0(1), 2.0(0) and 2.1(0)

Cisco Voice Portal - 3.x; with the most up to date Service Release

Cisco eMail Manager - 5.0; with the most up to date Service Release

ICM Enterprise - 4.6.2, 5.0(0), 6.0(0) and 7.0(0); with the most up to date Service Release

ICM Hosted - 4.6.2, 5.0(0) 6.0(0) and 7.0(0); with the most up to date Service Release

IPCC Enterprise - 4.6.2, 5.0(0) 6.0(0) and 7.0(0); with the most up to date Service Release

IPCC Hosted - 4.6.2, 5.0(0) 6.0(0) and 7.0(0); with the most up to date Service Release

Problem Description

On January 5, 2006, Microsoft released the following security updates:

MS06-001 - Critical

Vulnerability in Graphics Rendering Engine Could Allow Remote Code Execution (912919)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows Server 2003 Service Pack 1

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (ME) - Review the FAQ section of the Microsoft Security bulletin for details about these operating systems.

On January 10, 2006, Microsoft released the following security updates:

MS06-002 - Critical

Vulnerability in Embedded Web Fonts Could Allow Remote Code Execution (908519)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows Server 2003 Service Pack 1

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (ME)

Review the FAQ section of the Microsoft Security bulletin for details about these operating systems.

MS06-003 - Critical

Vulnerability in TNEF Decoding in Microsoft Outlook and Microsoft Exchange Could Allow Remote Code Execution (902412)

For additional information on Microsoft security updates, see the Microsoft Security Page.

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates documents.

For the security updates listed in Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Deferred

MS06-001 - Vulnerability in Graphics Rendering Engine Could Allow Remote Code Execution

MS06-002 - Vulnerability in Embedded Web Fonts Could Allow Remote Code Execution

Not Applicable

MS06-003 - Vulnerability in TNEF Decoding in Microsoft Outlook and Microsoft Exchange Could Allow Remote Code Execution

The vulnerabilities addressed by MS06-001 and MS06-002 can only be exploited if a user visited a malicious Web Page or viewed a malicious e-mail message that could potentially allow remote code execution. While an attacker who successfully exploited these vulnerability could take complete control of an affected system, Production Contact Center application servers should not be used for chat, e-mail or to browse unknown and potentially dangerous Web (or FTP) Sites. Furthermore, proper measures should be implemented to restrict and audit local and remote user access to application servers.

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide.

Product

Version(s)

Tested

Components Tested (All or Specific)

ICM/IPCC

7.0(0) SR2

N/A

N/A

ICM/IPCC

6.0(0) SR4

N/A

N/A

ICM/IPCC

5.0(0) SR12

N/A

N/A

CVP

3.0 SR1

N/A

N/A

Testing Disposition

  • I - In Progress (indicating that testing is in progress and will be updated when complete)

  • Y - Yes (tested)

  • NA - Not Applicable (none of the security updates are being tested because of a 'Not Applicable' or 'Deferred' assessment)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure. The caveat is referenced on the Microsoft Security Page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of January 6, 2006.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

Revision History

Revision

Date

Comment

1.2

01-FEB-2006

Updated Background section.

1.1

12-JAN-2006

Added security updates

1.0

09-JAN-2006

Initial public release.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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