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Cisco Unified Intelligent Contact Management Enterprise

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2

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EOL6790 - Amended

Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2. The last day to order the affected product(s) is February 5, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

August 7, 2009

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

February 5, 2010

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 6, 2010

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

August 5, 2011

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

February 5, 2011

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

May 3, 2012

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 28, 2013

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

ICME-MEDIA700-K9

ICM ENTERPRISE MEDIAKIT RELEASE 7.0

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

ICME-MEDIA71X-K9

UNIFIED ICM ENTERPRISE MEDIAKIT RELEASE 7.1

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

ICME-MEDIA72X-K9

UNIFIED ICM ENTERPRISE MEDIAKIT RELEASE 7.2

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

ICME-PG-06

ICM ENTERPRISE ERICSSON ACP1000 PG

There is currently no replacement product available for this product.

   

ICME-PG-07

ICM ENTERPRISE MD110 PG

There is currently no replacement product available for this product.

   

ICME-PG-09

ICM ENTERPRISE NORTEL DMS PG

There is currently no replacement product available for this product.

   

ICME-PG-10

ICM ENTERPRISE NORTEL SL-100 PG

There is currently no replacement product available for this product.

   

ICME-PG-12

ICM ENTERPRISE ROCKWELL GALAXY PG

There is currently no replacement product available for this product.

   

ICME-PG-14

ICM ENTERPRISE SIEMENS HICOM 300E NORTH AMERICA PG

There is currently no replacement product available for this product.

   

ICME-PG-15

ICM ENTERPRISE SIEMENS HICOM 300E EURO/INTERNATIONAL PG

There is currently no replacement product available for this product.

   

ICME-PG-16

ICM ENTERPRISE SIEMENS ROLM 9751 CBX PG

There is currently no replacement product available for this product.

   

ICMH-MEDIA700-K9

ICM HOSTED MEDIAKIT RELEASE 7.0

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

ICMH-MEDIA71X-K9

UNIFIED ICM HOSTED MEDIAKIT RELEASE 7.1

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

ICMH-MEDIA72X-K9

UNIFIED ICM HOSTED MEDIAKIT RELEASE 7.2

ICMEH-MEDIA75-K9

UNIFIED ICM ENTERPRISE - HOSTED MEDIAKIT RELEASE 7.5

-

IPCE-CADKIT700

MEDIAKIT CAD 7.0 FOR IPCC

CCEH-CADKIT75-K9

CISCO AGENT DESKTOP MEDIAKIT RELEASE 7.5

-

IPCE-CADKIT700=

MEDIAKIT CAD 7.0 FOR IPCC

CCEH-CADKIT75-K9

CISCO AGENT DESKTOP MEDIAKIT RELEASE 7.5

-

IPCE-CADKIT71X

Media Kit CAD 7.1

CCEH-CADKIT75-K9

CISCO AGENT DESKTOP MEDIAKIT RELEASE 7.5

-

IPCE-CADKIT72X

MEDIAKIT CAD 7.2

CCEH-CADKIT75-K9

CISCO AGENT DESKTOP MEDIAKIT RELEASE 7.5

-

IPCE-MEDIA700-K9

IPCC ENTERPRISE MEDIAKIT RELEASE 7.0

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCE-MEDIA71X-K9

UNIFIED CONTACT CENTER ENTERPRISE MEDIAKIT RELEASE 7.1

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCE-MEDIA72X-K9

UNIFIED CCE MEDIAKIT RELEASE 7.2

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCE-SMEDIA700-K9

SYSTEM IPCC ENTERPRISE MEDIAKIT RELEASE 7.0

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCE-SMEDIA71X-K9

UNIFIED SYSTEM CCE MEDIAKIT RELEASE 7.1

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCE-SMEDIA72X-K9

UNIFED SYSTEM CCE MEDIAKIT RELEASE 7.2

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCH-MEDIA700-K9

IPCC HOSTED MEDIAKIT RELEASE 7.0

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCH-MEDIA71X-K9

UNIFIED CONTACT CENTER HOSTED MEDIAKIT RELEASE 7.1

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

IPCH-MEDIA72X-K9

UNIFIED CCH MEDIAKIT RELEASE 7.2

CCEH-MEDIA75-K9

MEDIA KIT FOR UNIFIED CC ENTERPRISE AND HOSTED 7.5

-

Product Migration Options

Customers are encouraged to migrate to version 7.5 of the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted editions. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Editions 7.0, 7.1, and 7.2 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Contact Center and Cisco Unified Intelligent Contact Management Enterprise and Hosted Edition 7.5, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.