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EOL13368
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6. The last day to order the affected product(s) is September 10, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
This end-of-life announcement includes the 11.6 components bundled in the products: CCEH-MEDIA116-K9, CCEH-V116-K9-UPG=, ICMEH-MEDIA116-K9, ICMEH-V116-K9-UPG=, HCS-CC-MEDIA-116, and HCS-CC-PUT-116=. These components are:
● Cisco Finesse 11.6
● Cisco SocialMiner 11.6
● Cisco Enterprise Chat and Email (ECE) 11.6
● Cisco Unified Intelligence Center (CUIC) 11.6
● Cisco Unified Customer Voice Portal (CVP) 11.6
● Cisco Virtualized Voice Browser (VVB) 11.6
● Cisco Unified Contact Center Management Portal (CCMP) 11.6
● Cisco Unified Contact Center Domain Manager (CCDM) 11.6
● Cisco Computer Telephony Integration Object Server (CTIOS) 11.6
Table 1. End-of-life milestones and dates for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
March 12, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
September 10, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
December 9, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
September 10, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
September 10, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
December 7, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
September 30, 2023 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CVP-11.X |
CVP 11.x Configuration P Delivery |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-BNDL-NFR |
CVP 11.0 UC NFR Media and SRVR LIC |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-CC-150= |
CVP 11.0 Call Director (includes Software) - 150 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-CC-300= |
CVP 11.0 Call Director (includes Software) - 300 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-CC-600= |
CVP 11.0 Call Director (includes Software) - 600 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-CC-850= |
CVP 11.0 Call Director (includes Software) - 850 Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-EVAL= |
CVP 11.0 Evaluation License (90 Day Expiry) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-MEDIA= |
CVP 11 Media Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-NFR= |
CVP 11.0 Not-For-Resale |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-NFR-PAK |
CVP 11 NFR PAK License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-NPS= |
CVP 11.0 Not-for-production system |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-NPS-PAK |
CVP 11 NPS PAK License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-PRD-UP= |
CVP 11.x Upgrade (with media for 11.0, 11.5, and 11.6) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-RPT-PRE |
CVP 11.0 Report System - Premium |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-RPT-PRE= |
CVP 11.0 Report System - Premium |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11-SERVER-SW |
CVP 11.0 Server Software (with media for 11.0 and 11.5) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-FEAT-UPG |
CVP 11.x CVP QT or IPIVR migration to CVP 11.0 E Delivery |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-FEAT-U-PT |
CVP 11.x Feature Upgrade Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-FEAT-U-RED |
CVP 11.x Feature Upgrade Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-PTS |
CVP 11.x Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-PTS-TOTAL |
CVP 11.x Total No PT - Auto Gen value |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-RED-ADD |
CVP 11.x Additional Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-REDPT |
CVP 11.x Redundant Ports |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-11= |
CVP 11.0 Studio |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-11-EVAL |
CVP 11.0 Studio Lic for EVAL |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-11-NFR |
CVP 11.0 Studio Lic for NFR |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-11-PRD-UP= |
CVP Studio 11.x Upgrade (with media for 11.0, 11.5, and 11.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-VVB-11-SW |
VVB 11.X Server Software [Security Enabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-VVB-11-SW-XU |
VVB 11.X Server Software [Security Disabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-MEDIA-116 |
HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-PUT-116= |
HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX10-11U-M-M-PACK |
CCX 10 to 11 UPGRADE - MediaSense 10 Port Audio Session |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX10-11U-R-R-S1 |
CCX 10 to 11 UPGRADE - Recording License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-UPG-10M-10-11= |
CCX 10 to 11 UPGRADE - MS 10 Audio Port Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-UPG-REC-10-11= |
CCX 10 to 11 UPGRADE - Recording License Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-MEDIA116-K9 |
Media Kit for Unified CC Enterprise 11.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-V116-K9-UPG= |
UCCE SW Upgrade to 11.6 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CVP-LIC-11 |
CVP Server and Port License PAKs for v11 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CVP-STU-11 |
Call Studio 11.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-IVRPORT-2X |
CVP IVR Total No PT - Auto Gen value (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-M1-V11.X |
Packaged CCE Version 11.x |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-MIGRN= |
CCE to PCCE Migration for 11.5 or later |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-V11.X |
CCE Version Selector 11.X |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-BNT= |
ICM Blind Network Transfer |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-BNT |
ICM Blind Network Transfer |
There is currently no replacement product available for this product. |
- |
- |
| ICME-BNT-LC |
ICM Blind Network Transfer |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-BNT-LC= |
ICM Blind Network Transfer |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMEH-MEDIA116-K9 |
Media Kit for Unified ICM Enterprise 11.6 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMEH-V115-K9-UPG= |
ICM SW Upgrade to 11.5 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMEH-V116-K9-UPG= |
ICM SW Upgrade to 11.6 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-IPCCEE2= |
IPCC GATEWAY FOR IPCC ENTERPRISE 2 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-PG-IPCCEE2 |
IPCC GATEWAY FOR IPCC ENTERPRISE 2 |
There is currently no replacement product available for this product. |
- |
- |
| ICME-SIEBEL |
Cisco Siebel Connector for Desktop Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-SIEBEL-LC |
Cisco Siebel Conn. for Desktop Agent License Cert |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-REGAGT-LC |
Regular ICM Agent License Certificate |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMH-ADV1CPS-LC |
ICM HOSTED ADVANCED SERVICES THROUGHPUT LICENSE CERTIFICATE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICME-V11.6 |
ICM V11.6 Version Selector |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ICMH-NICMODMIN |
ICM HOSTED NIC MODIFICATIONS - MINIMAL |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-ENHPROMO |
CC Enterprise Promotion for CC Express Enhanced Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-ICMPROMO |
IPCC Enterprise Promotion for ICM customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-MULTICHANNEL |
CCE Multichannel Options |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PROMOSVR |
ICM to UCCE Promotion - Enterprise Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-SM-V100-K9 |
Media kit for SocialMiner 10.0 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-V115-K9-UPG= |
UCCE SW Upgrade to 11.5 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-HSTD-CC-VAGNT |
HCS for Contact Center Voice Agent License Subscription |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-AGENTS-LC |
UCC Enterprise Agent Licenses |
IPCE-GROUP |
CCE Selection Group |
- |
| IPCE-DIALPORT |
IPCC ENTERPRISE OUTBOUND DIALER PORT Option |
IPCE-GROUP |
CCE Selection Group |
- |
Customers using Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, or Cisco Unified Intelligent Contact Management Enterprise 11.6 should upgrade to a later supported release using either their Cisco Software Support Service (SWSS) contract, or alternatively transition to a Cisco Collaboration Flex Plan Contact Center subscription.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.