This document describes how to locate the RouterErrorCode
448 and possible reasons the message appears in a Cisco Intelligent
Contact Management environment.
What does the RouterErrorCode 448 mean?
A. To locate the RouterErrorCode 448
complete these steps:
Select Start > Programs >
ICM Admin Workstation > Schema
Figure 1: Help Topics: ICM Schema Help
Expand the ICM Master Help.
Click Help Topics or select Cisco Systems,
Click ICM Errors, the Lookup Error popup window
Note: The search is not limited to the CallRouter, but
also applies to other catagories. Use the down arrow in the
Category field to view all valid categories.
Enter 448 in the Error number
Select CallRouter in the Category
Click Lookup. The ICM Messages
window detailing the error message appears.
Scroll through the information using the Two Left
Arrow or the Two Right Arrow buttons under the menu
bar to search for other
This error message can be caused by:
The call is abandoned before a label is determined by ICM. This can
occur due to call abandon by the caller during the Interactive Voice Responder
(IVR) prompting process scripted in ICM.
Insufficient scripting algorithms resulting in the call abandon or
inadvertently disconnecting a call before a call is routed.
For IP Contact Center (IPCC) implementations with CallManager
involved, the Router Requery option for all the script nodes
is unsupported. It results in the RouterErrorCode
The hotfix 162 for ICM 4.6.2 makes an adjustment to how RouterErrorCode
448 is used for calls abandoned before being queued. For ICM 4.6.2, it is
strongly recommended that you should at least apply patches through Hotfix 162
or SR2. For ICM version 5, SR5 is required. At the minimum, this should be done
on both Routers and all Peripheral Gateways. For more information on ICM 4.6.2
or ICM 5.0 Service Releases and Hotfixes, refer to
Software, Service Releases.