This document describes factors that should be considered when IP
addresses are changed for an entire Cisco Intelligent Contact Management (ICM)
What Steps Should be Taken When IP Addresses are Changed for an Entire
Cisco ICM Network?
A. When IP addresses are changed for the entire Cisco ICM network,
consider the following:
Change the IP address of the network router interface if the IP
address change affects the network or the subnet part. This new IP address
serves as the default gateway for all of the ICM computers on the same
If the Domain Name Server (DNS) is part of the name resolve
process, replace the old IP addresses of all the ICM servers with the new IP
addresses in the DNS database.
Peripheral Configuration Modification
Change the IP address of each NIC on the ICM server. See
How to Change the IP
Address of One or More Cisco ICM NT Servers for the procedure.
Reboot the ICM server, and stop all ICM services.
Use ping and
tracert to verify all ICM servers communicate with
Verify that all peripherals can reach its partner ICM
Log on to the Primary Domain Controller (PDC),
Modify both the hosts and lmhosts file with the new IP addresses on
Run sendall.bat command from the
LoggerA. See How to Update ICM
Node Host Files Using the Sendall.bat Command for the procedure.
Run setup on all the ICM servers and replace all the hardcoded IP
addresses with the new IP addresses.
Start all ICM services in the following order:
All the other ICM
From an ICM function point of view, use the appropriate tools, such
as rttest, opctest, to
verify all ICM servers run properly.