This document explains how to ascertain which Microsoft Windows
Operating System and Service Pack is installed on your Cisco Intelligent
Contact Management (ICM) computer.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Service packs are the means by which Microsoft Windows product updates
are distributed. Service packs keep the product current, and extend and update
the functionality of your computer. Service packs include updates, system
administration tools, drivers, and additional components. All are conveniently
bundled so that you can easily download them. Service packs are cumulative.
This means that each new service pack contains all the fixes in previous
service packs, and any new fixes.
There are two methods to determine which Microsoft Windows Service Pack
is installed on an individual Cisco ICM system. Choose the method that best
Complete these steps:
From a command prompt or from the Run dialog box, type
winver, and press ENTER.
Figure 1 – The winver
Based on the version of Microsoft Windows installed, either the
About Windows NT dialog box (Figure 2) or the
About Windows dialog box (Figure 3) appears. The
dialog box shows the version, build, and Service Pack installed.
Figure 2 – Microsoft Windows NT
Figure 3 – Microsoft Windows 2000
Complete these steps:
In a command prompt or in the Run dialog box, type
winmsd, and press ENTER.
Figure 4 – The winmsd
For Microsoft Windows NT, the Diagnostics dialog box
Figure 5 – Windows NT Diagnostics Dialog
Click the Version tab. This tab displays
information about the Service Pack version installed.
In the example in Figure 5, Service
Pack 5 is installed.
For Microsoft Windows 2000, the System Information dialog box
Figure 6 – System Information Dialog Box
The System Summary folder is the default folder that appears. See
the Version item for the latest Service Pack version installed.
You must keep up with the latest Microsoft Windows NT Service Pack, but
even more importantly, use the correct Service Pack with the version of Cisco
ICM. In order to determine the correct Service Pack for your system, see the
When you have determined the correct Service Pack for your Cisco ICM
node, you can obtain it from the
Microsoft Service Pack Download Center