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Cisco Unified Contact Center Enterprise

Field Notice: FN - 62339 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft February 2006 Security Updates


March 13, 2006

February 27, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Comments

Cisco CTI and CTI OS - 5.x, 6.0(0) and 7.0(0)

With the most up to date service release.

Cisco Collaboration Server - 5.0

With the most up to date service release.

Cisco Internet Service Node - 2.0(0) and 2.1(0)

-

Cisco Voice Portal - 3.0 and 3.1

With the most up to date service release.

Cisco eMail Manager - 5.0

With the most up to date service release.

ICM Enterprise - 5.0(0), 6.0(0) and 7.0(0)

With the most up to date service release.

ICM Hosted - 5.0(0) and 7.0(0)

With the most up to date service release.

IPCC Enterprise - 5.0(0), 6.0(0) and 7.0(0)

With the most up to date service release.

IPCC Hosted - 5.0(0) and 7.0(0)

With the most up to date service release.

Problem Description

On February 14, 2006, Microsoft released the following security updates:

MS06-004 - Critical

Cumulative Security Update for Internet Explorer (910620)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

MS06-005 - Critical

Vulnerability in Windows Media Player Could Allow Remote Code Execution (911565)

Affected Supported Software:

  • Windows Media Player for XP on Microsoft Windows XP Service Pack 1 and Windows XP Service Pack 2

  • Windows Media Player 9 on Microsoft Windows Server 2003

MS06-006 - Important

Vulnerability in Windows Media Player Plug-in with Non-Microsoft Internet Browsers Could Allow Remote Code Execution (911564)

Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows Server 2003 Service Pack 1

MS06-007 - Important

Vulnerability in TCP/IP Could Allow Denial of Service (913446)

Affected Supported Software:

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows Server 2003 Service Pack 1

MS06-008 - Important

Vulnerability in Web Client Service Could Allow Remote Code Execution (911927)

Affected Supported Software:

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows Server 2003 Service Pack 1

MS06-009 - Important

Vulnerability in the Korean Input Method Editor Could Allow Elevation of Privilege (901190)

Affected Supported Software:

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows Server 2003 Service Pack 1

MS06-010 - Import

Vulnerability in PowerPoint 2000 Could Allow Information Disclosure (889167)

Affected Software:

  • Microsoft Office 2000 Service Pack 3

For additional information on Microsoft security updates, see the Microsoft Security page.

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for Use of Third-Party Software and Security Updates document.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Impacting

  • MS06-007 - Vulnerability in TCP/IP Could Allow Denial of Service

Deferred

  • MS06-004 - Cumulative Security Update for Internet Explorer

  • MS06-005 - Vulnerability in Windows Media Player Could Allow Remote Code Execution

    The following vulnerability only exists on systems that use Korean IME

  • MS06-009 - Vulnerability in the Korean Input Method Editor Could Allow Elevation of Privilege

Non-impacting

  • MS06-008 - Vulnerability in Web Client Service Could Allow Remote Code Execution

Not Applicable

  • MS06-006 - Vulnerability in Windows Media Player Plug-in with Non-Microsoft Internet Browsers Could Allow Remote Code Execution

  • MS06-010 - Vulnerability in PowerPoint 2000 Could Allow Information Disclosure

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide

Product

Version(s)

Tested (Y/I/NA)*

Components Tested (All or Specific)

ICM/IPCC

7.0(0) SR3

Y

All ICM/IPCC components tested on Windows Server 2003 SP1

CTIOS

7.0 SR2

Y

CTIOS components tested on Windows Server 2003 SP1; Agent Desktop tested on Windows XP

CVP

3.1

Y

CVP components tested on Windows 2003 SP1

* Testing Disposition

I - In Progress (Indicating that testing is in progress and will be updated when complete) 
Y - Yes (tested) 
NA - Not Applicable (None of the security updates are being tested because of a "Not Applicable" or "Deferred" assessment) 

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat is referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of February 22, 2006.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin along with any workarounds for the problems found. Deferred security updates will be folded into regression testing of the listed products' next service release or major release whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

Revision History

Revision

Date

Comment

1.1

13-MAR-2006

Updated Background Section

1.0

27-FEB-2006

Initial Public Release

NetPro Discussion Forums - Featured Conversations

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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