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EOS and EOL for Cisco Customer Contact Software Releases

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Addendum Date

July 6, 2004

Effective Date

April 2, 2003

Original Bulletin announcement date

April 2, 2003

Original Bulletin information

2479

Cisco Systems® announces the end of sale and end of life of specific Cisco® Customer Contact Software Releases - see list in Table 1. The related End of Sale and End of Life events and product part numbers affected are provided in Table 1. Customers will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in table 2 below which describes the end-of-life milestones, definitions, and dates.

• Cisco Intelligent Contact Manager (ICM) / Network Analysis Module (NAM) / IP Contact Center (IPCC)-Version 4.1 and all Service Packs in this Release (#1-5)

• Cisco ICM / NAM / IPCC-Version 4.5 and all Service Packs in this Release (#1)

• Cisco ICM / NAM / IPCC-Version 4.6 Service Pack #1

Customers are encouraged to migrate to the Cisco ICM 5.0, which provides key product updates and multimedia support. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/index.html. The Product Migration Options Section provides relevant information for migrating from the Cisco ICM 4.6.1 and earlier versions to Cisco ICM 5.0.

Table 1:

Product Part Numbers and Dates for the products affected by this announcement

End-of-Sale Product Part Number

End of Sale Date

End of SW Maintenance Release

Last Date of Support

Cisco ICM / NAM-Version 2.0.x

June 1, 2003

June 28, 2002

February 28, 2003

Cisco ICM / NAM-Version 2.5.x

June 1, 2003

June 28, 2002

February 28, 2003

Cisco ICM / NAM-Version 3.0.x

June 1, 2003

February 28, 2003

February 28, 2004

Cisco ICM / NAM-Version 4.0.x

June 1, 2003

February 28, 2003

February 28, 2004

Cisco ICM / NAM / IPCC-Version 4.1.x

June 1, 2003

February 28, 2004

February 28, 2005

Cisco ICM / NAM / IPCC-Version 4.5.x

December 1, 2003

July 15, 2004

July 15, 2005

Cisco ICM / NAM / IPCC-Version 4.6.1

December 1, 2003

July 15, 2004

July 15, 2005

Table 2:

End-of-Life Milestones and Definitions

Milestone

Definition

End-of-sale date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

End of software maintenance releases date

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

Last date of support

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

Table 3:

Product Part Numbers Affected by this Announcement *

End-of-Sale Product Part Number

Product Part Number Description

ICS-20000-304

ICM Server V3.0 SP4

ICS-20300-N-304

Enterprise NPS NT V3.0 SP4

ICS-20300-NR-304

ICM Channel NPS V3.0 SP4

ICS-20300-S-304

Enterprise NPS Solaris V3.0 SP4

ICS-22000-304

ACD PG Generic V3.0 SP4

ICS-22010-304

IVR PG V3.0 SP4

ICS-22020-304

ACD PG - Alcatel 4400 V3.0 SP4

ICS-22021-304

ACD PG - Aspect Call Center V3.0 SP4

ICS-22022-304

ACD PG - Avaya Definity (ECS-CMS) G3 V3.0 SP4

ICS-22023-304

ACD PG - Avaya Definity (ECS) G3 V3.0 SP4

ICS-22024-304

ACD PG - Ericsson ACP1000 V3.0 SP4

ICS-22025-304

ACD PG - Ericsson MD110 V3.0 SP4

ICS-22026-304

ACD PG - NEC NEAX 2400/7400 V3.0 SP4

ICS-22027-304

ACD PG - Nortel DMS-100 V3.0 SP4

ICS-22028-304

ACD PG - Nortel SL-100 V3.0 SP4

ICS-22029-304

ACD PG - Nortel Meridian 1 V3.0 SP4

ICS-22030-304

ACD PG - Nortel Symposium V3.0 SP4

ICS-22031-304

ACD PG - Rockwell Galaxy V3.0 SP4

ICS-22032-304

ACD PG - Rockwell Spectrum V3.0 SP4

ICS-22033-304

ACD PG - Siemens HiCom 300E North America V3.0 SP4

ICS-22034-304

ACD PG - Siemens HiCom 300E Euro/International V3.0 SP4

ICS-22035-304

ACD PG - Siemens Rolm 9751 CBX V3.0 SP4

ICS-23000-304

System Manager AW - Full V3.0 SP4

ICS-23001-304

System Manager AW - Client V3.0 SP4

ICS-23002-304

Supervisor AW - Client V3.0 SP4

ICS-23010-304

Web View Server V3.0 SP4

ICS-10000-304

NAMM Server V3.0 SP4

ICS-10300-N-304

Service Provider Non Production Suite NT V3.0 SP4

ICS-10300-NR-304

NAM Channel Non Production Suite V3.0 SP4

ICS-10300-S-304

Service Provider Non Production Suite Solaris V3.0 SP4

ICS-12000-304

Advanced Services ICM Server V3.0 SP4

ICS-13000-304

Multi-customer WebView Server V3.0 SP4

ICS-14000-304

Remote Monitoring Suite - Server V3.0 SP4

ICS-14200-N304

Grid V3.0 SP4

ICS-10000-401

NAM Server V4.0 SP1

ICS-10000-402

NAM Server V4.0 SP2

ICS-10000-403

NAM Server V4.0 SP3

ICS-10300-N-401

Service Provider Non Production Suite NT V4.0 SP1

ICS-10300-N-402

Service Provider Non Production Suite NT V4.0 SP2

ICS-10300-N-403

Service Provider Non Production Suite NT V4.0 SP3

ICS-10300-NR-401

NAM Channel Non-Production Suite V4.0 SP1

ICS-10300-NR-402

NAM Channel Non-Production Suite V4.0 SP2

ICS-10300-NR-403

NAM Channel Non-Production Suite V4.0 SP3

ICS-10300-S-401

Service Provider Non-Production Suite Solaris V4.0 SP1

ICS-10300-S-402

Service Provider Non-Production Suite Solaris V4.0 SP2

ICS-10300-S-403

Service Provider Non-Production Suite Solaris V4.0 SP3

ICS-12000-401

Advanced Services ICM Server V4.0 SP1

ICS-12000-402

Advanced Services ICM Server V4.0 SP2

ICS-12000-403

Advanced Services ICM Server V4.0 SP3

ICS-13000-401

Multi-customer WebView Server V4.0 SP1

ICS-13000-402

Multi-customer WebView Server V4.0 SP2

ICS-13000-403

Multi-customer WebView Server V4.0 SP3

ICS-14000-N401

Remote Monitoring Suite - Server V4.0 SP1

ICS-14000-N402

Remote Monitoring Suite - Server V4.0 SP2

ICS-14000-N403

Remote Monitoring Suite - Server V4.0 SP3

ICS-14200-N401

Grid V4.0 SP1

ICS-14200-N402

Grid V4.0 SP2

ICS-14200-N403

Grid V4.0 SP3

ICS-20000-401

ICM Server V4.0 SP1

ICS-20000-402

ICM Server V4.0 SP2

ICS-20000-403

ICM Server V4.0 SP3

ICS-20300-N-401

Enterprise Non-production Suite NT V4.0 SP1

ICS-20300-N-402

Enterprise Non-production Suite NT V4.0 SP2

ICS-20300-N-403

Enterprise Non-production Suite NT V4.0 SP3

ICS-20300-NR-401

ICM Channel Non-production Suite NT V4.0 SP1

ICS-20300-NR-402

ICM Channel Non-production Suite NT V4.0 SP2

ICS-20300-NR-403

ICM Channel Non-production Suite NT V4.0 SP3

ICS-20300-S-401

Enterprise Non-production Suite Solaris V4.0 SP1

ICS-20300-S-402

Enterprise Non-production Suite Solaris V4.0 SP2

ICS-20300-S-403

Enterprise Non-production Suite Solaris V4.0 SP3

ICS-22000-401

ACD PG - Generic V4.0 SP1

ICS-22000-402

ACD PG - Generic V4.0 SP2

ICS-22000-403

ACD PG - Generic V4.0 SP3

ICS-22010-401

IVR PG V4.0 SP1

ICS-22010-402

IVR PG V4.0 SP2

ICS-22010-403

IVR PG V4.0 SP3

ICS-22020-401

ACD PG - Alcatel 4400 V4.0 SP1

ICS-22020-402

ACD PG - Alcatel 4400 V4.0 SP2

ICS-22020-403

ACD PG - Alcatel 4400 V4.0 SP3

ICS-22021-401

ACD PG - Aspect Call Center V4.0 SP1

ICS-22021-402

ACD PG - Aspect Call Center V4.0 SP2

ICS-22021-403

ACD PG - Aspect Call Center V4.0 SP3

ICS-22022-401

ACD PG - Avaya Definity (ECS CMS) G3 V4.0 SP1

ICS-22022-402

ACD PG - Avaya Definity (ECS CMS) G3 V4.0 SP2

ICS-22022-403

ACD PG - Avaya Definity (ECS CMS) G3 V4.0 SP3

ICS-22023-401

ACD PG - Avaya Definity (ECS) G3 V4.0 SP1

ICS-22023-402

ACD PG - Avaya Definity (ECS) G3 V4.0 SP2

ICS-22023-403

ACD PG - Avaya Definity (ECS) G3 V4.0 SP3

ICS-22024-401

ACD PG -Ericsson ACP1000 V4.0 SP1

ICS-22024-402

ACD PG -Ericsson ACP1000 V4.0 SP2

ICS-22024-403

ACD PG -Ericsson ACP1000 V4.0 SP3

ICS-22025-401

ACD PG -Ericsson MD110 V4.0 SP1

ICS-22025-402

ACD PG -Ericsson MD110 V4.0 SP2

ICS-22025-403

ACD PG -Ericsson MD110 V4.0 SP3

ICS-22026-401

ACD PG - NEC NEAX 2400/7400 V4.0 SP1

ICS-22026-402

ACD PG - NEC NEAX 2400/7400 V4.0 SP2

ICS-22026-403

ACD PG - NEC NEAX 2400/7400 V4.0 SP3

ICS-22027-401

ACD PG - Nortel DMS-100 V4.0 SP1

ICS-22027-402

ACD PG - Nortel DMS-100 V4.0 SP2

ICS-22027-403

ACD PG - Nortel DMS-100 V4.0 SP3

ICS-22028-401

ACD PG - Nortel SL-100 V4.0 SP1

ICS-22028-402

ACD PG - Nortel SL-100 V4.0 SP2

ICS-22028-403

ACD PG - Nortel SL-100 V4.0 SP3

ICS-22029-401

ACD PG - Nortel Meridian 1 V4.0 SP1

ICS-22029-402

ACD PG - Nortel Meridian 1 V4.0 SP2

ICS-22029-403

ACD PG - Nortel Meridian 1 V4.0 SP3

ICS-22030-401

ACD PG - Nortel Symposium V4.0 SP1

ICS-22030-402

ACD PG - Nortel Symposium V4.0 SP2

ICS-22030-403

ACD PG - Nortel Symposium V4.0 SP3

ICS-22031-401

ACD PG - Rockwell Galaxy V4.0 SP1

ICS-22031-402

ACD PG - Rockwell Galaxy V4.0 SP2

ICS-22031-403

ACD PG - Rockwell Galaxy V4.0 SP3

ICS-22032-401

ACD PG - Rockwell Spectrum V4.0 SP1

ICS-22032-402

ACD PG - Rockwell Spectrum V4.0 SP2

ICS-22032-403

ACD PG - Rockwell Spectrum V4.0 SP3

ICS-22033-401

ACD PG - Siemens HiCom 300E North America V4.0 SP1

ICS-22033-402

ACD PG - Siemens HiCom 300E North America V4.0 SP2

ICS-22033-403

ACD PG - Siemens HiCom 300E North America V4.0 SP3

ICS-22034-401

ACD PG - Siemens HiCom 300E Euro/International V4.0 SP1

ICS-22034-402

ACD PG - Siemens HiCom 300E Euro/International V4.0 SP2

ICS-22034-403

ACD PG - Siemens HiCom 300E Euro/International V4.0 SP3

ICS-22035-401

ACD PG - Siemens Rolm 9751 CBX V4.0 SP1

ICS-22035-402

ACD PG - Siemens Rolm 9751 CBX V4.0 SP2

ICS-22035-403

ACD PG - Siemens Rolm 9751 CBX V4.0 SP3

ICS-23000-401

System Manager AW - Full V4.0 SP1

ICS-23000-402

System Manager AW - Full V4.0 SP2

ICS-23000-403

System Manager AW - Full V4.0 SP3

ICS-23001-401

System Manager AW - Client V4.0 SP1

ICS-23001-402

System Manager AW - Client V4.0 SP2

ICS-23001-403

System Manager AW - Client V4.0 SP3

ICS-23002-401

Supervisor AW - Client V4.0 SP1

ICS-23002-402

Supervisor AW - Client V4.0 SP2

ICS-23002-403

Supervisor AW - Client V4.0 SP3

ICS-23010-401

Web View Server V4.0 SP1

ICS-23010-402

Web View Server V4.0 SP2

ICS-23010-403

Web View Server V4.0 SP3

* Added this table on June 30, 2004

Product Migration Options

Cisco recommends that customers upgrade to the latest supported version of Cisco ICM software.
Before upgrading, customers should assess the requirements of the new release, which may require upgraded hardware (memory and CPU) and/or new versions of third-party software, including operating systems and databases.
Customers with current Software Application Support plus Upgrades/Partner Software Application Support plus Upgrades (SASU/PSAU) service contracts may order upgrade software media at: https://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=421&fid=861.
Additionally, Cisco Advanced Services offers a service to perform a pre-upgrade assessment as well as assistance with the Cisco ICM upgrade process. To contact the Cisco ICM Upgrades Group, send an e-mail message to icmupgrades@cisco.com.
For more information about Cisco products, please contact your Cisco account manager and/or Cisco Channel Partner.
For more information about the Cisco End-of-Life Policy, go to:
To subscribe to receive EOL/EOS information please go to:
Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.Capital Tower168 Robinson Road#22-01 to #29-01 Singapore 068912www.cisco.comTel: +65 317 7777Fax: +65 317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Czech Republic · Denmark · Dubai, UAE  · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel · Italy · Japan · Korea · Luxembourg · Malaysia · Mexico· The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal · Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan · Thailand · Turkey  Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2004, Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, and the Cisco Systems logo are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United .States. or certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.Capital Tower168 Robinson Road#22-01 to #29-01 Singapore 068912www.cisco.comTel: +65 317 7777Fax: +65 317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Czech Republic · Denmark · Dubai, UAE  · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel · Italy · Japan · Korea · Luxembourg · Malaysia · Mexico· The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal · Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan · Thailand · Turkey  Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2004, Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, and the Cisco Systems logo are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United .States. or certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)