The DBWorker process is used to communicate with the Microsoft SQL
Server database that Cisco Intelligent Contact Management (ICM) uses. The
DBWorker process is responsible for login and data retrieval from that
database. For information on setting up external database for DBWorker, refer
to Set Up an External Database to be Accessed by DBWorker.
This document explains how to troubleshoot the issue of DBWorker
process not communicating with the Microsoft SQL Server 2005 database.
Cisco recommends that you have knowledge of these topics:
This document is not restricted to specific software and hardware
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
DBWorker process is not authenticating with the external Microsoft SQL
Server 2005 database.
SQL 2005 (Service Pack 2) is not tested with ICM/IPCC versions other
than 7.5 and later. All ICM versions prior to 7.5 must use a SQL 2000 (Service
Pack 4) database when they utilize the dblookup