Cisco Unified Customer Voice Portal 12.5(1)

产品手册

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016
• Cisco Unified Customer Voice Portal 7.0 29-Jul-2018

生命周期终止和销售终止通知

最近的内容

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010

问题解答

• 如何限制或清除CVP呼叫服务器和VXML服务器日志 24-Oct-2019

问题信息通告（Field Notice）

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

安全公告、响应和通知

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

文档目录

Cisco Unified Customer Voice Portal 12.5(1)

• Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

许可信息

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

安装和升级指南

Cisco Unified Customer Voice Portal 12.5(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

安装和升级技术说明

Cisco Unified Customer Voice Portal 12.5(1)

• 在CVP 12.5(1)中安装并迁移到OpenJDK 24-Jun-2021

配置示例和技术说明

Cisco Unified Customer Voice Portal 12.5(1)

• CVP OAMP和CVP组件之间的安全JMX通信，带相互身份验证 17-Dec-2020

配置指南

Cisco Unified Customer Voice Portal 12.5(1)

• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 07-May-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

功能指南

Cisco Unified Customer Voice Portal 12.5(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

编程指南

Cisco Unified Customer Voice Portal 12.5(1)

• Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 21-Apr-2020
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

最终用户指南

Cisco Unified Customer Voice Portal 12.5(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020

Support FAQ

• 如何查看上下文服务帐户对OAMP的Pod统计数据 03-Jul-2018

故障排除技术说明

最近的内容

• 在CCE中设置跟踪和收集日志 31-Aug-2022
• 配置CVP SIP心跳并对其进行故障排除 31-Aug-2022
• 排除CVP服务器因IP地址更改而无法访问的故障 22-Apr-2022
• 使用Jconsole排除CVP VXML服务器内存问题 11-Mar-2022
• 自动执行CVP证书命令 20-Oct-2021
• 排除CVP OAMP故障第404页错误 30-Sep-2021
• 排除VVB PlayMedia Skip和DTMF缓冲区故障 02-Feb-2021
• 使用思科客户语音门户排除会话刷新计时器故障 22-Jul-2020
• 排除CVP无法到达目的地表的Finesse呼叫重叠问题 21-Jul-2020
• 当NOAMP VVB配置报告内部服务器错误时排除CVP 12.5故障 01-Jun-2020
• 排除CVP客户虚拟助理(CVA)故障 29-May-2020
• 排除Cisco UCCE中的代理目标规则故障 22-Oct-2019
• 在CVP RNA后配置座席状态和呼叫请求 19-Jul-2019
• 排除CVP报告完全Rootdbs问题 11-Oct-2018
• 了解媒体文件的VXML/CVP HTTP缓存 14-Sep-2018