Cisco Unified Customer Voice Portal 12.5(1)
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产品手册和产品信息
产品手册
生命周期终止和销售终止通知
最新
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0
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问题解答
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安全公告
问题信息通告（Field Notice）
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
安全公告、响应和通知
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
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参考
文档目录
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- Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
许可信息
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) (PDF - 3 MB)
安装和升级
安装和升级指南
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- Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
安装和升级技术说明
- 在CVP 12.5(1)中安装并迁移到OpenJDK
Cisco Unified Customer Voice Portal 12.5(1)
配置
配置示例和技术说明
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- CVP OAMP和CVP组件之间的安全JMX通信，带相互身份验证
Cisco Unified Customer Voice Portal 12.5(1)
- Configure Say it Smart with Cisco CVP
- Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0
- IOS语音XML网关到CVP呼叫流使用MRCPv2 ASR/TTS
- IPCC/ICM服务器最佳实践清单
- 下降的心跳线/连接损耗
- 使用MRCPv1 ASR/TTS的IOS语音XML网关到CVP呼叫流
- 创建报告的CVP的一个别名服务器DB实例名字
- 如何收集堆转储和线程请从CVP VXML服务器转存
- 如何用与Customer Voice Portal (CVP)的中继线利用率功能配置和配置
- 当OAMP服务器是未提供的时，请配置净化在CVP的数据库日程表报告服务器。
- 配置CVP和IPIVR在一个双重独立VRU设置
- 配置CVP客户虚拟助理(CVA)
- 配置在CVP服务器的CA签名的证书的HTTPS Web访问
配置指南
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
编程指南
维护和运行
最终用户指南
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- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1)
Cisco Unified Customer Voice Portal 12.5(1)
维护和操作技术说明
故障排除
Support FAQ
故障排除技术说明
最新
- 排除VVB PlayMedia Skip和DTMF缓冲区故障
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
- Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table
- 排除故障CVP 12.5，当NOAMP VVB配置报告内部服务器错误
- 排除故障CVP客户虚拟助理(CVA)
- 排除故障瞄准在Cisco UCCE的代理程序规则
- 配置座席状态，并且呼叫在CVP RNA以后重新排队
- Torubleshoot CVP VXML服务器Jconsole的内存问题
- 排除报告的CVP故障充分的Rootdbs问题
- 无法添加在CVP OAMP服务器的CVP CallServer
- 如何重新加写在Customer Voice Portal (CVP) OAMP的设备用用于被删除的设备的IP地址
- G729提示Customer Voice Portal (CVP)生成程序
- 了解有Tomcat的CVP VXML音频路径作为媒体服务器
- 导出和导入OPSConsole配置
- Customer Voice Portal的(CVP)安全哈希算法(SHA) 256
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