思科 Finesse 12.0(1)

产品手册

• Cisco Finesse 12.5 Data Sheet 28-Jan-2020
• Cisco Finesse 12.0 Data Sheet 18-Jan-2019
• Cisco Finesse 10.0 Data Sheet 10-Aug-2014
• Cisco Finesse 9.1 Data Sheet 22-Jan-2016
• Cisco Finesse 9.0 Data Sheet 22-Jan-2016
• Cisco Finesse 8.5 Data Sheet 25-Jan-2016
• 思科 Finesse 11.0 产品手册 01-Nov-2017

生命周期终止和销售终止通知

• End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019

问题信息通告（Field Notice）

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018
• Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

安全公告、响应和通知

最近的内容

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities 13-Jan-2021
• Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
• Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
• Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
• Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Finesse Cross-Site Request Forgery Vulnerability 12-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Cisco Finesse HTTP Request Processing Server-Side Request Forgery Vulnerability 04-May-2016

版本说明

思科 Finesse 12.0(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

文档目录

思科 Finesse 12.0(1)

• Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019

许可信息

• Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF - 10 MB)
• Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF - 8 MB)
• Open Source Used in Cisco Finesse Release 11.5(1) 23-Aug-2016 (PDF - 9 MB)
• Open Source Used in Cisco Finesse Release 11.0(1) 26-Aug-2015 (PDF - 7 MB)
• Open Source Used in Cisco Finesse Release 10.5(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 10.0(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 9.1(1) 10-Jan-2013 (PDF - 1 MB)

技术参考

思科 Finesse 12.0(1)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019
• Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019

设计指南

思科 Finesse 12.0(1)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

安装和升级指南

思科 Finesse 12.0(1)

• Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018

配置示例和技术说明

• 89xx/99xx电话和多线路配置的精良技术支持 05-Jun-2014
• UCCX版本10.5领域通信 31-Jul-2014
• WFO-QM中记录元数据标记的Finesse工作流配置(Calabrio) 12-Mar-2015
• 为VPN配置Nginx反向代理，以减少对Cisco Finesse的访问 10-Sep-2021
• 在Cisco Finesse中配置SNMP陷阱 29-Jul-2020
• 如何配置在PCCE 10.5的精确度队列实际数据小配件 02-Mar-2017
• 用精良配置一个自动应答 11-Apr-2016
• 统一的CCE解决方案：程序获得并上载第三方CA证书(版本11.x) 20-Sep-2016
• 通过在操作系统Cisco的语音的CLI配置CA签名的证书(VOS) 01-Dec-2016
• 配置Finesse 12.0代理到代理聊天 21-Mar-2021
• 配置Nginx反向代理，以便无VPN地访问Cisco Finesse(12.6 ES03) 24-Dec-2021
• 配置呼入的呼叫的有选择性的基于工作流在精良 14-Sep-2017

配置指南

思科 Finesse 12.0(1)

• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

最终用户指南

思科 Finesse 12.0(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018

维护和操作指南

思科 Finesse 12.0(1)

• Cisco Finesse Administration Guide, Release 12.0(1) 01-Jul-2020

Support FAQ

• 错误“无法对无声监视此时(CTIError=Generic错误)”在精良静音监控出现 05-Jun-2017

故障排除技术说明

最近的内容

• 排除Finesse自定义或新小工具问题 24-May-2022
• 排除Finesse Agent Desktop中加载WxM小工具失败的故障 08-Dec-2021
• 配置Finesse和CTI服务器之间的安全通信 15-Jun-2021
• Finesse第三方客户端与SSO集成 11-Jun-2020
• 在SSO模式下将第三方小工具与Finesse集成 29-Jul-2019
• 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除 15-Jul-2019
• 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局 25-Mar-2019
• 排除Finesse、VVB和UCCX上的RTMT证书错误 07-Nov-2018
• 精良代理程序/Supervisor队列/技能组Stats更新问题 24-Jul-2018
• 排除精良移动代理程序故障 18-Jan-2018
• 排除Cisco精良桌面不变记录问题故障 10-Jan-2018
• 排除精良页到达故障对在Internet Explorer的前景 07-Nov-2017
• 排除被延迟的精良代理程序状态更改故障 14-Sep-2017
• 精良IPPA “电话URL在呼叫终止以后生成的认证”错误 08-Jun-2017
• 用CLI排除Cisco VOS基于精良服务器故障 14-Feb-2017

白皮书

• 升级座席桌面 - 为什么是时候了 06-Nov-2017 (PDF - 347 KB)