Centro de contacto empresarial empaquetado de Cisco

Fichas técnicas e información del producto

Fichas técnicas

• .

  • Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Notificaciones de fin de vida útil y fin de venta

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Field Notices

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Versión y compatibilidad

Información sobre Compatibilidad

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 28-Apr-2023
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 26-Jul-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Packaged CCE Software Compatibility Matrix for 11.5(x) 13-Jul-2017

Release Notes

• Centro de contacto empresarial empaquetado de Cisco 10.5(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Packaged Contact Center Enterprise 10.5(1) Release Notes 17-Sep-2015

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 23-Jan-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 15-Jun-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 15-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

Referencia

Información

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Open Source Used In Cisco Packaged Contact Center Enterprise Release 10.5(1) 30-May-2014 (PDF - 752 KB)

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 08-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

Referencias Técnicas

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(x) 19-Dec-2016

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Oracle_Communication_Session_Router_SIP_Proxy_Deployment_Guide 11-Apr-2023 (PDF - 1 MB)
  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 28-Apr-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5 14-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.5(1) 03-May-2018

Roadmaps de Documentación

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.5(1) 29-Sep-2017

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

Instalación y Actualización

Guías de Instalación y Actualización

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 09-Jul-2020

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x) 26-Apr-2017

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 09-Jul-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 25-Jul-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1) 22-Dec-2016
  • Enterprise Chat and Email Installation Guide for Packaged Contact Center Enterprise 26-Aug-2016 (PDF - 1 MB)

Configuración

Feature Guides

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 30-Jun-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 11-Sep-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 28-May-2018

Guías de Configuración

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 04-Aug-2020

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 13-Dec-2018

Notas Técnicas y Ejemplos de Configuración

• Applicable to Multiple Releases

  • Configuración de la orquestación para UCCE 11-Oct-2022

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Configuración del proveedor de identidad para que Cisco Identity Service active SSO 24-Aug-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017
• Configuración y resolución de problemas de CVP Smart License en PCCE 12.5 06-May-2021
• Introducción al panel de ejecución de comandos PCCE 22-Apr-2020
• Integre el gadget de terceros y la interfaz de usuario en PCCE 22-Apr-2020
• Configuración del servidor FTP en PCCE 22-Apr-2020
• Centro de contacto SSO con el proveedor de la identidad de Okta 07-Nov-2017
• Configuración de la opción de PCCE saliente: Desactivar recepción de llamada cuando se transfiere a agente para SIP 30-May-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 10.5(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 10.5(1) 16-Dec-2014
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.5(1) 04-Jun-2014

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 727 KB)
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 04-Jun-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 04-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 11-Jun-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 04-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 18-Sep-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.5(1) 27-Jan-2017
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.5(1) 10-Aug-2016
  • Cisco Packaged Contact Center Enterprise Reporting User Guide Release 11.5(1) 10-Aug-2016

Guías para el Usuario Final

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 28-Apr-2023
  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 20-Nov-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 05-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018

Solución de problemas

Notas Técnicas de Troubleshooting

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solución de problemas de cambio de configuración mediante SPOG en UCCE 30-Jan-2023
  • Suministro de servicios híbridos de Google CCAI con CCE 10-Feb-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Administrar certificado de componentes PCCE para SPOG 01-Dec-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cantidad máxima de datos que puede procesar el mensaje MDS de ICM 20-May-2020
• Mejora del rendimiento de la base de datos para Contact Center UCCE/PCCE 30-Jan-2023
• Implementación de certificados firmados por CA en una solución CCE 21-Sep-2022
• Establecer seguimientos y recopilar registros en CCE 31-Aug-2022
• Intercambio de certificados autofirmados en una solución PCCE 14-Jul-2022
• Solución de problemas de PCCE: cómo restaurar FQDN de Finesse y CUIC en la página de inventario 20-Jan-2021
• Solución de problemas de falla de transferencia de archivos SPOG PCCE 12.0 27-May-2020
• Solución de problemas de CVP en SPOG que muestra fuera de sincronización 27-May-2020
• Configuración de la Autorización Local de PCCE 21-Apr-2020
• Solución de problemas de intercambio de certificados entre CVP 12.5 y PCCE 12.0 21-Apr-2020
• Resolución de Problemas de PCCE No Se Puede Conectar Con El Host ESXi De Vmware SideA O SideB 08-May-2019
• La empresa embalada del Centro de contacto (PCCE) 11.5 errores del despliegue en el VM recibe la pantalla 25-May-2017
• Troubleshooting y problemas comunes ADFS/IdS 19-Sep-2016