Centro de contacto empresarial empaquetado de Cisco

Fichas técnicas e información del producto

Fichas técnicas

• Supported Releases

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Notificaciones de fin de vida útil y fin de venta

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities 21-Jan-2026
• Multiple Cisco Contact Center Products Vulnerabilities 18-Nov-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
• Cisco Finesse Open Redirect Vulnerability 19-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Field Notices

• Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended 18-Mar-2026new
• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

Versión y compatibilidad

Información sobre Compatibilidad

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

Release Notes

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511 30-Nov-2025
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508 29-Aug-2025
  • Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 27-Feb-2026updated

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

Referencia

Información

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Referencias Técnicas

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 15.0(1) 04-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

Roadmaps de Documentación

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

Instalación y Actualización

Guías de Instalación y Actualización

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) 15-Aug-2025
  • Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 05-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

Notas Técnicas de Instalación y Actualización

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Actualizar Apache Tomcat manualmente 28-Mar-2025

Configuración

Feature Guides

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 15-Nov-2024

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

Guías de Configuración

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

Guías de Programación

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) 09-Dec-2025

Notas Técnicas y Ejemplos de Configuración

• Applicable to Multiple Releases

  • Certificados autofirmados de Exchange en una solución PCCE 12.6 28-Jul-2023
  • Configuración de la orquestación para UCCE 11-Oct-2022
• Implemente certificados firmados por CA en una solución CCE 12.6 17-Mar-2026
• Configuración de trabajos de depuración perdidos en servidores de base de datos CCE 16-Sep-2025
• Configuración de ECE para deshabilitar opciones de compromiso alternativas 19-Jul-2024
• Configuración y resolución de problemas de CVP Smart License en PCCE 12.5 06-May-2021
• Introducción al panel de ejecución de comandos PCCE 22-Apr-2020
• Integre el gadget de terceros y la interfaz de usuario en PCCE 22-Apr-2020
• Configuración del servidor FTP en PCCE 22-Apr-2020
• SSO del centro de contacto con el proveedor de identidad Okta 07-Nov-2017
• Configuración de la opción de PCCE saliente: Desactivar recepción de llamada cuando se transfiere a agente para SIP 30-May-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 15.0(1) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 03-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 11-Jun-2024
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5(1) 04-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

Guías para el Usuario Final

• Applicable to Multiple Releases

  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
  • WhatsApp Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 3 MB)
  • Live Chat integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)
  • Facebook Messenger Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Apple Messages for Business Integration with Webex Connect User Guide 01-May-2025 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

Notas Técnicas de Mantenimiento y Funcionamiento

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Seguimiento de eventos de routing de tareas en un entorno CCE integrado con Webex Connect 08-Apr-2025
  • Administrar servicios de contenedores y recopilar registros de conexión a la nube en Contact Center Enterprise (CCE) 26-Aug-2024
• Solucionar problemas de CCE con consultas 11-Sep-2025

Solución de problemas

Notas Técnicas de Troubleshooting

• Applicable to Multiple Releases

  • Configuración y solución de problemas de datos en directo en un entorno PCCE 27-Mar-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solución de problemas comunes observados en un entorno CCE al integrarse con Webex Connect 17-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Aprovisionamiento de servicios híbridos de Google CCAI con CCE 07-May-2024
  • Solucionar problemas de configuración detectados en el portal de administración de CCE. 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Implementación de certificados firmados por CA en una solución CCE 16-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Administrar certificado de componentes PCCE para SPOG 01-Dec-2019
• Descargar registros de servidores VOS en una solución CCE 21-Feb-2025
• Recopilar capturas de paquetes en el sistema operativo de cliente y servidor de Windows 25-Apr-2024
• Mejora del rendimiento de la base de datos para Contact Center UCCE/PCCE 30-Jan-2023
• Intercambio de certificados autofirmados en una solución PCCE 14-Jul-2022
• Solución de problemas de PCCE: cómo restaurar FQDN de Finesse y CUIC en la página de inventario 20-Jan-2021
• Solución de problemas de falla de transferencia de archivos SPOG PCCE 12.0 27-May-2020
• Solución de problemas de CVP en SPOG que muestra fuera de sincronización 27-May-2020
• Configuración de la Autorización Local de PCCE 21-Apr-2020
• Resolución de problemas de intercambio de certificados entre CVP 12.5 y PCCE 12.0 21-Apr-2020
• Resolución de Problemas de PCCE No Se Puede Conectar Con El Host ESXi De Vmware SideA O SideB 08-May-2019
• Pantalla Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts 25-May-2017
• Troubleshooting y problemas comunes ADFS/IdS 19-Sep-2016

Support FAQ

• Applicable to Multiple Releases

  • Comprensión de la compatibilidad con los componentes del Contact Center que usan CentOS 30-Apr-2024