Centro de contacto empresarial empaquetado de Cisco

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Notificaciones de fin de vida útil y fin de venta

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Field Notices

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 13-Jun-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Jul-2019
• Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017
• Packaged CCE Software Compatibility Matrix for 11.5(x) 13-Jul-2017
• Packaged CCE Software Compatibility Matrix for 11.0(x) 13-Jul-2017

Release Notes

• Centro de contacto empresarial empaquetado de Cisco 11.0(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution 11.0(2) 01-Jun-2016

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution Release 11.0(1) 14-Dec-2016

• Centro de contacto empresarial empaquetado de Cisco 10.5(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Packaged Contact Center Enterprise 10.5(1) Release Notes 17-Sep-2015

• Centro de contacto empresarial empaquetado de Cisco 10.0(2)

  • Packaged Contact Center Enterprise 10.0(2) Release Notes 30-Sep-2014

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Packaged Contact Center Enterprise 10.0(1) Release Notes 09-Apr-2014

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 07-May-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Mar-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 15-Dec-2016

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.0(3) 09-Feb-2018

• Cisco Packaged Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016
• Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3) 26-Mar-2013
• Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(2) 05-Nov-2012

Referencia

Información

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise and Packaged Contact Center Enterprise 11.0(1) 30-Jul-2015 (PDF - 17 MB)

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Open Source Used In Cisco Packaged Contact Center Enterprise Release 10.5(1) 30-May-2014 (PDF - 752 KB)

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Cisco Packaged Contact Center Open Source Licenses 12-Dec-2013 (PDF - 756 KB)

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

Referencias Técnicas

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 11.0(1) 26-Aug-2015

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(x) 19-Dec-2016

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.0(1) 12-May-2016

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 22-Mar-2019

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.5(1) 03-May-2018

Roadmaps de Documentación

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.0(1) 26-Aug-2015

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.5(1) 29-Sep-2017

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.0.1 29-Sep-2017

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) 31-Jan-2019

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

Instalación y Actualización

Guías de Instalación y Actualización

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 11.0(1) 26-Apr-2017

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x) 26-Apr-2017

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(x) 09-Apr-2014

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) 05-Feb-2020
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1) 22-Dec-2016
  • Enterprise Chat and Email Installation Guide for Packaged Contact Center Enterprise 26-Aug-2016 (PDF - 1 MB)

Configuración

Guías de Configuración

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2020

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 08-Jan-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

Notas Técnicas y Ejemplos de Configuración

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • UCCE \ PCCE - Procedimiento para obtener y para cargar el ‐ del uno mismo del Servidor Windows firmado o los servidores del certificado del Certificate Authority (CA) 2008 16-Aug-2015

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017
• Configure el proveedor de la identidad para que el servicio de la identidad de Cisco active SSO 24-Apr-2020
• Entienda el cristal de la ejecución del comando PCCE 22-Apr-2020
• Integre el gadget y la interfaz de usuario del otro vendedor en PCCE 22-Apr-2020
• Configure el ftp server en PCCE 22-Apr-2020
• Configure la licencia PCCE 12.5 y CVP 12.5 Smart 22-Apr-2020
• Centro de contacto SSO con el proveedor de la identidad de Okta 07-Nov-2017
• Opción de Salida de la configuración PCCE - Señal de llamada de la neutralización cuando está transferido al agente para el SORBO 30-May-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 11.0(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 11.0(1) 26-Aug-2015
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.0(1) 26-Aug-2015

• Centro de contacto empresarial empaquetado de Cisco 10.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 10.5(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 10.5(1) 16-Dec-2014
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.5(1) 04-Jun-2014

• Centro de contacto empresarial empaquetado de Cisco 10.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 10.0(x) 18-Dec-2013
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1) 17-Dec-2013
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 10.0(1) 17-Dec-2013

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 07-May-2020
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 05-Feb-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 04-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

Guías para el Usuario Final

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

Solución de problemas

Notas Técnicas de Troubleshooting

• Centro de contacto empresarial empaquetado de Cisco 11.0(1)

  • Solución del paquete CCE: Procedimiento para obtener y para cargar los Certificados de CA de tercera persona 27-Jun-2018

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Maneje el certificado de los componentes PCCE para SPOG 15-Sep-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cantidad máxima de datos que se puede procesar por el mensaje ICM MDS 20-May-2020
• Error de la transferencia de archivos del Troubleshooting PCCE 12.0 SPOG 27-May-2020
• Resuelva problemas CVP en SPOG que muestre fuera de la sincronización 27-May-2020
• Configure la autorización del Local PCCE 21-Apr-2020
• Certificados autofirmados del intercambio en una solución PCCE 21-Apr-2020
• Intercambio del certificado del Troubleshooting entre CVP 12.5 y PCCE 12.0 21-Apr-2020
• Troubleshooting PCCE - Cómo restablecer el FQDN de la delicadeza y de CUIC en la página del inventario 30-Jul-2019
• Troubleshooting PCCE incapaz de conectar con el SideA o el host de Vmware ESXi del SideB 08-May-2019
• El portal del ceeadmin PCCE muestra la dirección IP VM anteriores después del vms de la actualización con la nueva dirección IP 16-Sep-2018
• La empresa embalada del Centro de contacto (PCCE) 11.5 errores del despliegue en el VM recibe la pantalla 25-May-2017
• Troubleshooting y problemas comunes ADFS/IdS 19-Sep-2016