Monitoring and Support

This chapter describes the monitoring details that are displayed in Cisco Spaces.

To access the Monitor window, in the Cisco Spaces dashboard, click the three-line menu icon at the top-left, and choose Monitor.

Figure 1. Monitor

Monitor

Use the Monitor feature to monitor the health details and performance metrics of Cisco Spaces.

Figure 2. Monitor

View these details:

  • Connectivity: Signifies if your wireless network is connected to Cisco Spaces and location updates are coming through successfully. View the details for connectors, controllers and Meraki connections.

  • Anomaly: Displays the current status of location updates and internet provisioning (this is applicable only of you have configured customer acquisition through captive portals) in the locations. This section is marked as up if location updates and internet provisioning are happening for all the locations without any issues. If any of them is not happening for any location, the status will be down. If both location update and internet provisioning are not happening for a location, such locations will be listed out.

  • Connectors: Displays the active connectors. View the descriptions, OVA version, control channel status, control channel last heard (UTC) and data channel status for active connectors.

  • Controllers: Displays the active controllers. View the description, type, last geard (UTC) and status for active controllers.

  • Location Updates: Displays the current location update status for the locations to which you have access. This section will be marked as up if location updates are received from all the locations, and the status will be All Locations Connected. If there is any location update issue, this section will be marked as down, and the total number of locations that have location update issue will be displayed.