Set Up Remote Worker Emergency Calling
Before you begin
The Remote Worker Emergency Calling features requires that the off-premises user be equipped with a hardware IP phone or software client that supports this feature. The customer must deploy ER as well as Unified CM, and must subscribe to Intrado V9-1-1 emergency call delivery service. Intrado V9-1-1 service is available only in the United States of America.
Procedure
Step 1 |
Configure the Owner User ID on the Phone Configuration page to associate the device to be used as off-premises, with the user who is the owner of the device. For more information, see Cisco Unified IP Phone Configuration of the Cisco Unified Communications Manager Administration Guide. |
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Step 2 |
Select Require off-premise location, under Device Information on the Phone Configuration page. For more information, see Cisco Unified IP Phone Configuration of the Cisco Unified Communications Manager Administration Guide. |
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Step 3 |
Provision alternate routing to be used when a user chooses not to set their location on the phone.
For more information, see Service Parameters of the Cisco Unified Communications Manager Administration Guide. |
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Step 4 |
Provision the application server to enable the E911 Proxy to communicate with the Cisco ER provider. This URL is used to direct the end-user to the application server where they enter the location of the device. For more information, see Application Server Configuration of the Cisco Unified Communications Manager Administration Guide. |
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Step 5 |
Provision the E911 messages that appear on the end-users phone. These messages appear on the end-users device when they are off-premise. Optionally, these messages may be edited. For more information, see Set up E911 Messages of the Cisco Unified Communications Manager Administration Guide. |