Configure Client Matter Codes and Forced Authorization Codes
Forced Authorization Codes (FAC) and Client Matter Codes (CMC) allow you to manage call access and accounting. CMC assists with call accounting and billing for billable clients, while Forced Authorization Codes regulate the types of calls that certain users can place.
Client matter codes force the user to enter a code to specify that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. The Forced Authorization Codes feature forces the user to enter a valid authorization code before the call completes.
Perform the following steps to configure client matter codes and forced authorization codes.
Review feature limitations.
Design and document the system; for example, document a list of client matters that you want to track.
Insert the codes by using Cisco Unified Communications Manager Administration or by using Bulk Administration Tool (BAT).
To enable FAC or CMC, add or update route patterns in Cisco Unified Communications Manager Administration.
Update your dial plan documents or keep a printout of the BAT CSV file with your dial plan documents.
Provide all necessary information, for example, codes, to users and explain how the features works.