The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco Unified IP Phones, acts as a service that allows users to easily and accurately report audio and other general problems with their IP phone. QRT automatically loads with the Cisco Unified Communications Manager installation, and the Cisco Extended Functions (CEF) service supports it. (For more information about the Cisco Extended Functions service, see the Cisco Unified Serviceability Administration Guide.)
As system administrator, you can enable QRT functionality by creating, configuring, and assigning a softkey template to associate the QRT softkey on a user IP phone. You can choose from different user modes, depending upon the amount of user interaction with QRT that is desired.
Perform the following steps to configure the QRT feature in Cisco Unified Communications Manager.
Create a copy of the Standard User softkey template and add the QRT softkey for the following call states:
Add the new softkey template to the common device configuration.
Add the new softkey template to the user phones by using the Phone Configuration window.
Using the Cisco Unified Serviceability tool, Service Activation, activate Cisco Extended Functions service.
From Cisco Unified Serviceability, configure alarms and traces for QRT.
Configure the Cisco Extended Functions service parameters for QRT.
Access the QRT Viewer to create, customize, and view IP phone problem reports.