Configure Malicious Call ID
The malicious call identification (MCID) feature allows a user to report a call of a malicious nature by requesting that Cisco Unified Communications Manager identify and register the source of an incoming call in the network.
Malicious call identification (MCID), an internetwork service, allows users to initiate a sequence of events when they receive calls with a malicious intent. The user who receives a disturbing call can invoke the MCID feature by using a softkey or feature button while the user is connected to the call. The MCID service immediately flags the call as a malicious call with an alarm notification to the Cisco Unified Communications Manager administrator. The MCID service flags the call detail record (CDR) with the MCID notice and sends a notification to the off-net PSTN that a malicious call is in progress.
Perform the following steps to configure malicious call identification. For additional information on malicious call identification, see the Malicious Call Identification Feature and the Malicious Call Identification.
Configure the CDR service parameter.
Configure the alarm.
If users will access MCID by using a softkey, configure a softkey template with the Toggle Malicious Call Trace (MCID) softkey.
Assign the MCID softkey template to an IP phone.
If users will access MCID by using a feature button, configure a phone button template with the Malicious Call Identification feature.
Assign the MCID phone button template to an IP phone.
Notify users that the Malicious Call Identification feature is available.