Call Park Configuration
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the Cisco Unified Communications Manager system (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension by pressing the Park softkey or the Call Park button. Someone on another phone in your system can then dial the call park extension to retrieve the call.
You can define either a single directory number or a range of directory numbers for use as call park extension numbers. You can park only one call at each call park extension number.
Procedure
Step 1 |
Configure a partition for call park extension numbers to make partition available only to users who have the partition in their calling search space. For more information, see topics related to partition configuration settings and media termination point configuration in the Cisco Unified Communications Manager Administration Guide. |
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Step 2 |
Configure a unique call park number or define a range of call park extension numbers for each Cisco Unified Communications Manager. |
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Step 3 |
Add all servers that call park uses to the appropriate Cisco Unified Communications Manager group. For more information, see topics related to Cisco Unified CM group configuration in the Cisco Unified Communications Manager Administration Guide.
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Step 4 |
Assign the Standard User softkey template to each device that has call park access. For phones that do not use the Call Park softkey, add the Call Park button in a copy of the applicable phone button template. Assign the phone button template, which includes the Call Park button, to the phone in Phone Configuration. For more information, see topics related to configuring softkey templates, phone buttons, and Cisco Unified IP Phones in the Cisco Unified Communications Manager Administration Guide. |
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Step 5 |
In the User Group Configuration window, assign application and end users to the Standard CTI Allow Call Park Monitoring user group. This requirement applies only to users associated with CTI applications that require Call Park monitoring capability. For more information, see topics related to adding users to a user group in the Cisco Unified Communications Manager Administration Guide. |
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Step 6 |
Notify users that the call park feature is available. See the phone documentation for instructions on how users access Call Park features on their Cisco Unified IP Phone. |