Configure Cisco Unified Communications Manager Assistant with Shared Line Support
Cisco Unified Communications Manager Assistant, a plug-in that allows an assistant to handle calls on behalf of a manager, intercepts manager calls and routes them appropriately. If you configure Cisco Unified Communications Manager Assistant in shared-line mode, the manager and assistant share a directory number; for example, 8001. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on 8001, both the manager phone and the assistant phone rings.
The Cisco Unified Communications Manager Assistant features that do not apply to shared-line mode include default assistant selection, assistant watch, call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console application. The assistant phone does not have the softkey for the divert all feature. The manager phone does not have the softkeys for assistant watch, call intercept, or divert all feature.
Perform the following steps to configure the Cisco Unified Communications Manager Assistant with shared line support.
Procedure
Step 1 |
If you have not already done so, configure the phones and users and associate the devices to the users. Additionally, for shared line appearances between managers and assistants, configure the same directory number on the manager primary line and assistant secondary line, if you have not already done so. |
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Step 2 |
In Cisco Unified Serviceability, activate the Cisco IP Manager Assistant service in the Service Activation window. |
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Step 3 |
Configure Cisco IP Manager Assistant service parameters for shared line support. |
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Step 4 |
If using the Cisco Unified Communications Manager intercom feature, add the Intercom partition, Intercom calling search space, Intercom directory number, and the Intercom translation pattern. |
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Step 5 |
If multiple Cisco Unified Communications Manager Assistant pools are required to support large numbers of assistants and managers, configure the following Cisco IP Manager Assistant clusterwide service parameters:
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Step 6 |
Configure the application user CAPF profile (optional). |
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Step 7 |
Configure Cisco IP Manager Assistant service parameters for security (optional). |
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Step 8 |
Using the Serviceability Control Center Feature Services, stop and start the Cisco IP Manager Assistant service. |
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Step 9 |
Add the appropriate Cisco Unified IP Phone phone button template. |
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Step 10 |
Configure manager and assistant Cisco Unified IP Phone parameters:
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Step 11 |
Configure manager phone settings:
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Step 12 |
Configure assistant phone settings:
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Step 13 |
Configure Cisco Unified Communications Manager Assistant:
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Step 14 |
Configure the dial rules for the assistant. |
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Step 15 |
Install the Assistant Console application. |
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Step 16 |
Configure the manager and assistant console applications. |