Configure Auto-Attendant
Cisco Unified Communications Manager Auto-Attendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
Perform the following steps to configure Cisco Unified Communications Manager Auto-Attendant.
Procedure
Step 1 |
Install and configure Cisco Unified Communications Manager. |
Step 2 |
Configure Cisco Unified Communications Manager users. |
Step 3 |
Configure the Cisco Customer Response Solutions (CRS) Engine. You must install and configure Cisco CRS before you can use Cisco Unified Communications Manager Auto-Attendant. The Cisco CRS Engine controls the software and its connection to the telephony system.
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Step 4 |
Customize Cisco Unified Communications Manager Auto-Attendant, so its prompts are meaningful to the way that you are using the automated attendant.
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