Configure Cisco Unified Communications Manager Assistant with Proxy Line Support
Cisco Unified Communications Manager Assistant, a plug-in that allows an assistant to handle calls on behalf of a manager, intercepts manager calls and routes them appropriately. When you configure Cisco Unified Communications Manager Assistant in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager, but an alternate number chosen by the system that an assistant uses to handle manager calls. In proxy-line mode, a manager and an assistant have access to all features that are available in Cisco Unified Communications Manager Assistant, which include default assistant selection, assistant watch, call filtering, and divert all calls.
Perform the following steps to configure Cisco Unified Communications Manager Assistant with proxy line support.
If you have not already done so, configure the phones and users and associate the devices to the users.
In Cisco Unified Serviceability, activate the Cisco IP Manager Assistant service in the Service Activation window.
Configure system administration parameters:
If multiple Cisco Unified Communications Manager Assistant pools are required to support large numbers of assistants and managers, configure the following Cisco IP Manager Assistant clusterwide service parameters:
Configure the application user CAPF profile (optional).
Configure Cisco IP Manager Assistant service parameters for security (optional).
Using the Serviceability Control Center Feature Services, stop and start the Cisco IP Manager Assistant service.
Configure phone parameters:
Configure manager and assistant Cisco Unified IP Phone parameters:
Configure manager phone settings:
Configure assistant phone settings:
Configure Cisco Unified Communications Manager Assistant application:
Configure the dial rules for the assistant.
Install the Assistant Console application.
Configure the manager and assistant console applications.