Learn about Security Cloud Control FAQs and resources for onboarding, device types, troubleshooting, policy optimization, connectivity, data interfaces, personal information, and contacting support.
This chapter contains the following sections:
Security Cloud Control
Learn how Security Cloud Control helps administrators create, monitor, and maintain consistent security policies across supported devices from a single cloud-based interface.
FAQ about onboarding devices to Security Cloud Control
Learn about onboarding FAQs for supported device types in Security Cloud Control, including Secure Firewall ASA, Firewall Threat Defense, on-premises Firewall Management Center, Meraki, SSH, and IOS devices.
Device types
Learn about frequently asked questions for device types in Security Cloud Control, including sync and conflict states, deployment behavior, scale limits, and support for ISR, ASR, and SMA devices.
Security
Learn about security FAQs, including data protection, multi-factor authentication, OTP login errors, Secure Device Connector usage, private device connectivity, and VPN tunnel status checks.
Troubleshooting
Learn about troubleshooting FAQs for Security Cloud Control, including deployment warnings, out-of-band configuration differences, conflict resolution, and certificate rejection issues.
How do I transfer a Firewall Threat Defense device to a new or existing Security Cloud Control organization?
Learn about FAQs for transferring a Firewall Threat Defense device to a new or existing Security Cloud Control organization, including downloading pending changes, removing the device from the source organization, and onboarding it with a CLI registration key.
Terminologies and definitions used in Zero-Touch Provisioning
Learn about FAQs for zero-touch provisioning terminology in Security Cloud Control, including claimed and parked devices, initial provisioning, and how FTD devices are onboarded through the Cisco Cloud.
Policy optimization
Learn about FAQs for policy optimization in Security Cloud Control, including how to identify fully shadowed access rules within the same access group using Network Policy Management.
Connectivity
Learn about Security Cloud Control connectivity FAQs, including how to handle SDC IP address changes, update device IP addresses, reconnect managed devices, and meet ASA networking requirements.
About Data Interfaces
Learn about data interface, including using management or data interfaces for FTD communication, remote management from outside interfaces, high availability support, and key data interface limitations.
How Security Cloud Control processes personal information
Learn about FAQs for how Security Cloud Control processes personal information, including where to find Cisco’s Privacy Data Sheet for details on handling personally identifiable information.
Contact Security Cloud Control support
Learn how to contact Security Cloud Control support, export workflow details, open a Cisco TAC support ticket, and check the Security Cloud Control service status page.