Cisco Hosted Collaboration Solution for Contact Center
| Overview | Product Overview |
|---|---|
| Product Type | Call Control |
| Status |
Not Orderable
EOL Details
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| Series Release Date | 28-SEP-2012 |
| End-of-Sale Date | 15-MAR-2023 Details |
| End-of-Support Date | 31-AUG-2024 Details |
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This product is supported by Cisco, but is no longer being sold.
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- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
Feedback
Feedback-
- Hosted Collaboration Solution for Contact Center Version 9.0(1)
Status: End of Support | End-of-Support Date: 31-May-2021
- Hosted Collaboration Solution for Contact Center Version 10.0(1)
Status: End of Support | End-of-Support Date: 31-May-2021
- Hosted Collaboration Solution for Contact Center Version 10.0(1) SU1
Status: End of Support | End-of-Support Date: 31-May-2021
- Hosted Collaboration Solution for Contact Center Version 10.6(1)
Status: End of Support | End-of-Support Date: 31-May-2021
- Hosted Collaboration Solution for Contact Center Version 11.0(1)
Status: End of Support | End-of-Support Date: 30-Apr-2023
- Hosted Collaboration Solution for Contact Center Version 11.0(3)
Status: Not Orderable | End-of-Support Date: 30-Sep-2023
- Hosted Collaboration Solution for Contact Center Version 11.5(1)
Status: End of Support | End-of-Support Date: 31-Oct-2021
- Hosted Collaboration Solution for Contact Center Version 11.6(1)
Status: Not Orderable | End-of-Support Date: 30-Sep-2023
- Hosted Collaboration Solution for Contact Center Version 11.6(2)
Status: Not Orderable | End-of-Support Date: 30-Sep-2023
- Hosted Collaboration Solution for Contact Center Version 12.0(1)
Status: Not Orderable | End-of-Support Date: 30-Apr-2024
- Hosted Collaboration Solution for Contact Center Version 12.5(1)
Status: Not Orderable | End-of-Support Date: 31-Aug-2024
- Hosted Collaboration Solution for Contact Center Version 12.5(2)
Status: Not Orderable | End-of-Support Date: 31-Aug-2024
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Latest Security Notices
- 06-May-2020
- 03-May-2020
- 03-Oct-2018
- 10-Mar-2017
- 30-Jan-2017
- 23-Nov-2016
- 26-Oct-2016
- 27-Sep-2016
- 31-Aug-2016
- 31-Aug-2016
Document Categories
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Data Sheets and Product Information
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet
- Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet
- Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet
- Cisco Hosted Collaboration Solution for Contact Center 10.0
- Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
Data Sheets
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English
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted
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French - Canadian
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- Annonce de modification des numéros de référence du Cisco Subscription HCS for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco ICMH and HCS Legacy Products
- Annonce d’arrêt de commercialisation et de fin de vie Cisco Unified Intelligent Contact Management Hosted et Unified Contact Center Hosted
End-of-Life and End-of-Sale Notices
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Security Notices
- Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- GNU glibc gethostbyname Function Buffer Overflow Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
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Applicable to Multiple Releases
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
Compatibility Information
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(3)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 9.0(1)
Release Notes
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Reference
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Applicable to Multiple Releases
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.6(1)
Documentation Roadmaps
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(3)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
Licensing Information
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
- Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.5(1) (PDF - 2 MB)
- Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) (PDF - 981 KB)
- Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.5(1) (PDF - 928 KB)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
- Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) (PDF - 946 KB)
- Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) (PDF - 971 KB)
- Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) (PDF - 2 MB)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 9.0(1)
Technical References
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Design
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
Design Guides
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Install and Upgrade
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Applicable to Multiple Releases
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Cisco Hosted Collaboration Solution for Contact Center Ver 10.0(1) SU1
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
- Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1)
- Configuration Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1)
- Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) (PDF - 1 MB)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 9.0(1)
Install and Upgrade Guides
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Configuration
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Configuration Guides
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Feature Guides
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Maintain and Operate
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Cisco Hosted Collaboration Solution for Contact Center Ver 10.0(1) SU1
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 9.0(1)
End-User Guides
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Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.5(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 11.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 10.0(1)
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Cisco Hosted Collaboration Solution for Contact Center Version 9.0(1)
Maintain and Operate Guides
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