Cisco Webex Expert on Demand Solution Overview
Available Languages
Collaboration is a critical requirement for any frontline worker to efficiently solve problems and increase productivity. Cisco Webex® Expert on Demand delivers the power of collaboration by connecting the frontline worker to the entire enterprise, bringing our collaboration platform to challenging workspaces such a factory floors, rugged locations, healthcare facilities, and many other places. With Expert on Demand, frontline workers can instantly connect with remote experts through real-time video, enabling real-time guidance anytime. Expert on Demand allows teams to seamlessly share information, identify issues and solutions faster, increase frontline worker and machine productivity while lowering overall operating expenses by reducing travel and shipping requirements.
Webex Expert on Demand uses Augmented Reality (AR) to increase the availability of your experts in the locations where you need them the most. From providing guidance to medical professionals to remote help for engineers on oil rigs, Expert on Demand provides real-time guidance to all frontline workers by enabling a full range of communication options:
● Make single or multi-party video calls
● View, share, and record real-time video feed
● Share content and documents with real-time annotation
Solution architecture overview
Secure video assistance collaboration, powered by Webex
● Meet: Frontline workers can place a call to anyone from the Webex Teams™ recent contact list or company directory or ask for help in a Teams space. Experts in the space can reach out to the worker immediately.
● Multi-party call: Remote experts can initiate a multi-party call and add multiple guests to an active call with the frontline worker
● Complete security: Expert on Demand utilizes single sign-on, Active Directory Federation Services, multifactor authentication, and end-to-end data encryption
● First-hand capture: Frontline workers can capture images during a call and instantly share with an expert or in a Teams space
● Flexible: Remote experts can add multiple guests to an ongoing call with the front line
● Simple to use: Enjoy a voice-controlled, hands-free intuitive HD-ready experience
● Share easily: Screen and content sharing are natural. The remote expert can share content from their laptop screen wirelessly and frontline workers can view content being shared on the device display
● Video pinning: Frontline workers can stream their video to all experts as a shared screen. This is useful for when all remote experts need to see video feed from frontline workers, regardless of who is speaking.
● Content annotation: Frontline workers and experts can mark up captured images during an active call through in-build overlay annotation cursors and share the annotated image with each other.
Faster time to resolution
● Frontline workers can access experts based anywhere in the world in real time to understand and identify potential issues
● Detailed real-time instructions provided by the remote expert help solve the issue much faster
● Experts can annotate real-time to help guide the frontline worker in resolving issues
Lower operation expenses
● Reduce remote expert travel expenses
● Optimize frontline worker productivity
● Increased equipment utilization drives overall output
Improve frontline employee experiences
● Increase worker safety with hands-free operations and early issue identification
● Empower frontline workers with enterprisewide communication and the right expert advice at the right time
● Shorten your frontline workers’ learning curve
Webex Expert on Demand is quick to set up and easy to use. Frontline workers can log in by scanning a QR code on the RealWear Companion mobile app. Using voice commands, the user can select a collaborator from recent contacts, a directory, or from Webex Team spaces. They can initiate a call or send an automated help message to the remote expert, prompting an immediate response for assistance. Experts receive the request through Webex Teams and have access to all the features Webex Teams provides, including annotation, screen sharing, documentation sharing, and recording.
Providing collaborative capabilities in the places you need it most
RealWear HMT-1
Reality-first, digital-second voice-activated collaboration headset
Device capabilities
● 100% hands-free
● Full-shift internal battery
● Powerful audio with 4 mics and noise cancellation
● Performs at 95 dB
● Easy to view
● Large field of view (7 inches)
● Viewable in bright sunlight
● Ruggedized for any environment
● Water-resistant (IP66)
● Dust-tight
● Drop-proof (2 meters on concrete)
● Temperature-resistant (-20°C – +50°C)
● 16 MP Camera and up to 1080p video
Main voice commands
● Sign out
● Page left/Page right
● Recent contacts
● Directory
● Display teams
● Select item <item number>
● Search directory
● Search teams
● Request help (from selected team)
● Search members
● Make call
● Request help (from selected contact)
● Cancel call
● Additional commands available
Cisco is recognized as a leader in video and web conferencing and unified communications, as well as security and networking. This leadership, combined with a full portfolio of Cisco Webex devices, gives you exceptional calling, meeting, and team collaboration experiences. Stay up to date on Webex Expert on Demand and the rest of the Webex portfolio. Visit the Webex Help Center to learn more.
Webex Expert on Demand resources
● Cisco Webex Expert on Demand
● Cisco Webex Expert on Demand data sheet
● Cisco Webex Expert on Demand FAQ
● RealWear HMT-1 product specifications
Learn more about Cisco Webex offerings