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Cisco Webex Experience Management (formerly CloudCherry)

Take customer experience to new heights

Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

PUMA Transforms Customer Experience

See first-hand why PUMA chose Webex Experience Management to create better experiences for their employees and customers.

Features

Predictive analytics

Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes.

Seamless integrations

Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories.

Integrated with contact center

Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Financial analysis

Get access to boardroom-ready, one-page financial analysis to obtain executive buy-in and budget approval for customer experience initiatives.

Journey path analysis

Untangle the attributes that impact customer experience and financial metrics to get superior results.

Theme analysis

Advanced text analytics using artificial intelligence (AI) and machine learning (ML) provides up to 95 percent accuracy of both theme and sentiment of the customer's unstructured data.

Ticketing

Close the loop with your customer, with real-time alerts to notify frontline employees and keep stakeholders at all levels in the loop.

Webex Experience Management University

Learn about Webex Experience Management, understand product features and benefits, and see best practices for making the most out of Cisco's first customer experience management (CEM) solution.

Resources

Data sheets & literature

For partners

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View partner enablement activities for Webex Contact Center.