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Delighting Customers Across All Industries

Webex Experience Management is used across industries to transform employee and customer experiences.

Explore industries

Credit unions

Enhance member experience in real time by collecting feedback from members across 17 different digital and physical channels, and tracking omnichannel engagement.

Financial services

Align your loan, mortgage, and other offers with customer expectations and create seamless experiences across multiple channels.


Map omnichannel customer journeys to better understand mobile banking, internet banking, and more. Collect feedback across multiple touchpoints and track key loyalty metrics to gauge customer satisfaction.


Set personalized dashboards and metrics for different teams to monitor performance of various CX aspects, such as store ambience, website navigation, mobile app experience, and more.


Turn your mounds of data into real-time measurable actions. Our customer journey map measures and tracks the customer experience, and tells you how to improve it and how much improvement the recommended steps will drive.


Track, analyze, and enhance patient experience across multiple touchpoints, such as pre- and post-consultation. Create and customize surveys effortlessly and address negative patient feedback in real time.


Educational institutions can make student life delightful. Map complex journeys that your students, faculty, and staff are having with various services.

Business to business

Our Net Promoter Score (NPS) program helps you keep track of customer loyalty scores. Identify detractors, passives, and promoters in your customer base and get insights to turn detractors and passives into promoters.

Food and beverage

Track key loyalty metrics such as NPS, Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to gauge customer satisfaction and measure the impact of word-of-mouth marketing.

Delighting customers across all industries

Webex Experience Management is used across industries to transform employee and customer experiences.