Cisco Webex Telehealth Connector for Epic Standard Data Sheet
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Cisco Webex® connects people with each other and their work, whether you are collaborating with partners or working with your own customers. Webex delivers highly secure, HIPAA-compliant, world-class messaging and meeting experiences from your pocket to the clinic, to optimize and modernize patient and provider experiences.
To meet the growing need for telemedicine, healthcare providers require solutions that integrate with their EHR platform and provide a seamless, simple to use experience for caregivers and patients.
The Webex Telehealth Connector for Epic makes it easy for Epic customers to configure their Webex and Epic deployments to provide Webex-powered telehealth visits scheduled and launched right from within the various Epic provider and patient applications, both on the desktop and mobile with no additional application to download or install.
From within MyChart, patients are able to view their upcoming appointments and click on a link that will launch them into a browser-based telehealth visit. While they’re waiting for the caregiver to join, they will have the opportunity to test their video, audio and speaker hardware. On the provider side, from within Epic’s provider apps including Hyperspace, they simply click on the link for the scheduled visit and they too are launched into the browser-based video visit and are connected with the patient.
Figure 1. Provider in the virtual lobby prior to starting a visit
Once the appropriate add-on to your Webex license has been provisioned, configuration is a simple process:
1. Login to the Webex healthcare solution portal at instant.webex.com using Webex administrator credentials. From this portal you will be provided a secret key and URL needed to complete the setup.
2. Login to your Epic environment and paste the secret key (CryptKey), URL (CryptURL), and Parameters (PatientOpenURL) into the respective fields in your Epic configuration within your FDI records for each Epic application you intend to use.
3. Create ‘Device Integration’ for each Epic application you intend to use.
4. Create an appointment type within Epic
5. Whitelist instant.webex.com
Note: you can configure both production and non-production Epic environments. Include the /alpha/ parameter in your URL (CryptURL) to test and leverage pre-release features.
Going beyond the “Standard” experience
While we know Webex Telehealth Connector for Epic Standard will meet the needs of many providers in a quick, easy and affordable manner, Cisco is actively developing additional capabilities that will be released in the next few months as part of a more feature-rich version. See the Summary of features for a preview of what’s to come.
Summary of video call features – Webex Telehealth Connector for Epic
| Feature |
Description |
| Browser based video visits |
● Visits are all browser based, meaning no application to download or install
● Desktop browser support: Chrome (latest), Firefox (latest), and Safari (latest)
● Mobile browser support: Chrome for Android and Safari for iOS
|
| VoIP Audio |
● All audio is VoIP based. PSTN audio is not available at this time.
|
| Multi-party visits |
● Include up to 10 parties (providers and/or patients) in any video visit
|
| Screensharing |
● Providers and patients can share their screen with the patient, enabling sharing of documents, presentations or other visual information.
|
| Audio & video controls |
● Participants are able to mute and un-mute their audio and video. Users can also change their camera source.
|
| Basic virtual waiting room |
● Patient will be notified via an on-screen message when they’re waiting for a provider to join.
|
| Pre-meeting check |
● Users can test their audio and video connection to ensure a working camera, microphone, and speakers.
|
| Change Layout |
● Change the layout to Single, Prominent, and Grid view
|
| View Meeting Information |
● Providers can access Dial-in numbers, meeting numbers, Webex URLs, and SIP URIs that can be provided to non-Epic registered users
|
| IT Support Feedback Loop |
● Provide your IT support e-mail to Cisco via the instant.webex.com portal to allow providers to send a description of potential issues to the provided e-mail. This e-mail will include information to triage issues within Control Hub and additional information that will assist our Technical Assistance Center (TAC) to triage issues related to the
video experience.
|
Preview of Webex Telehealth Connector for Epic Enhanced
NOTE: while it is Cisco’s intention to release some or all of the functionality described in this preview section within the next 3 to 6 months, this is subject to change with respect to timing and content without notice. Furthermore, this version comes at an additional upcharge from the Standard version.
| Feature |
Description |
| Connection Status [Enhanced; Available Now] |
● Notify the Epic that a patient is waiting, meeting has started and meeting ended
|
| Image Capture [Enhanced; Roadmap] |
● Provider can capture an image of patient view and automatically post to Epic EMR
|
| Hardware Health Status [Enhanced; Roadmap[] |
● Notify Epic when participants’ hardware is or is not working properly
|
The Webex Telehealth Connector for Epic Standard requires provisioning of the A-FLEX-MTGBroker add-on which can be ordered in conjunction with any Webex Flex* agreement.
| PID |
PID description |
Pricing |
| A-FLEX-MTGBKR-STD |
Telehealth Connector for Epic Standard |
$0 |
| A-FLEX-MTGBKR-ENH |
Telehealth Connector for Epic Enhanced |
$3.25 pupm |
Ordering Quantity and User Counts – Standard: only one unit of the add-on needs to be ordered to entitle the deployment for all licensed users. Furthermore, use of the Webex Telehealth Connector for Epic Standard will not be reflected in any reports or metering related to active user or named user counts.
Ordering Quantity and User Counts – Enhanced: customers will be required to provide a figure totalling the amount of their Webex users that will be leveraging the Telehealth Connector for Epic Enhanced. Customer will be, either at the time of order or somepoint thereafter presented with additional license terms whereby they agree to keep usage to within their properly licensed quantities where one provider in a video visit equals one Webex host. Patients are not included in these counts. Cisco may also add enforcement or metering of these users at some future point in time.
Desktop/Laptop: Chrome, Firefox, Safari, Edge with Chromium Engine. Screen share functionality may vary depending on browser
iOS Devices: Safari
Android Devices: Chrome, Edge with Chromium Engine