Non-traditional competitors including online retailers are motivating banks, commercial lenders, and other financial institutions to adopt digital strategies that attract younger customers. Improve customer and employee relationships with collaboration technology.
Financial services companies are adopting customer-centric banking and investing technologies. This satisfies increasing customer demand for secure options, from online banking to collaborative tools like video conferencing. Improves efficiencies while reducing risks.
79%
of financial digital leaders encourage the cross-pollination of digital ideas.
80%
of financial services companies are investing in new digital technologies.
2/3
of study respondents expect technology to have the greatest impact on the financial industry.
Customers want faster responses and personalized care. In the financial services sector, where speed and security are crucial, collaboration options differentiate companies.
Conferencing tools simplify collaborating with clients and co-workers. Interacting face-to-face with customers, business partners, and colleagues improves meetings and efficiency.
Financial services teams benefit from unified communications, from desktop collaboration to conference rooms. Customers and clients expect options that expedite transactions.
Enhance member experience in real-time by collecting feedback from members across 17 different digital and physical channels, and tracking omni-channel engagement.