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Cisco Collaboration Systems Release 14

Bringing it all together for you

A Collaboration Systems Release (CSR) combines the latest versions of all the major components of a Cisco Unified Communications Manager (CUCM) release. Updating your system through CSR saves time, money, and helps ensure you get the most value from your Cisco solution.

Advantages for business

Learn how CSR 14 will give you an edge and address your most pressing collaboration concerns.

Enhanced user experience

Mobile workforce connectivity

Get support for the latest updates from Apple and Android for Jabber and Webex mobile clients. Enhancements to mobile and remote access (MRA) failover and Wi-Fi signal handover keep mobile and remote workers better connected.

Quality work-from-home performance

With media path optimization on MRA, employees can move their office phones to their home office and still have great audio and video, with end-to-end security.

Continuous security

CSR 14 keeps you secure, making it easy to encrypt your phones and reduce threat surfaces. Plus, you get the peace of mind that your systems are compliance-ready for Kari's Law and RAY BAUM'S Act.

Administrative simplicity

It's now easier to keep your phones up to date and certificates current, thanks to our redesigned Web-server architecture, Extension Mobility Cross Cluster (EMCC) improvements, and a 25 percent increase in cluster capacity.

New analytics insights

Give IT a strategic advantage. Gain global analytics insights across all your clusters into areas like system performance, quality of experience, feature adoption, capacity analysis and asset usage, and inventory.

Cloud connected

Push notification updates to smartphones

Improved user experience: Jabber and Webex App mobile users on iOS13 get a one-touch-to-answer experience.

Mobile innovation: Jabber and Webex App clients support service updates to Android and iOS operating systems.

Simplified administration

No need for Cisco Options Package (COP) files

  • Phone refresh simplified: This easy, intuitive Cisco IP phone migration minimizes the complexity, cost, and time for professional services and is a native solution. 
  • HAProxy adds high availability, load balancing, and proxy capabilities for HTTP-based apps and is the front end to all web traffic.

Security and compliance

Headset control of agent state

Automated compliance checks help ensure your CUCM system complies with FCC regulations, such as Kari's Law. It also offers secure messaging and calendar integration with Office 365, including OAuth 2.0 web authentication.