Collaboration for Customer Care

Deliver a Quality Customer Experience

Personalized, contextual customer service differentiates your business. It helps you to attract and keep customers while managing costs.

Consumer expectations are changing the way companies deliver customer service. Customers want faster response, personalized service, and increased availability. They also want to choose how they communicate, whether by mobile device or retail outlet.

Gone are the days of "one-size-fits-all" contact centers. Personalized, expert care is now the rule rather than the exception. Consumers expect to interact with people across the full spectrum of a business, whether it’s with an employee at a retail branch, a marketing manager, a product expert, or an agent at a contact center. And they demand a consistent, contextual experience while doing so.

To thrive in this environment, you need an omnichannel strategy that addresses factors such as:

  • Highly informed and mobile customers
  • Efficiency and cost containment
  • Personalized, contextual customer service

Explore ways collaboration technology can help you attract and connect with more customers faster. Try our Use Case Tool.

Customer Care Case Studies

See how real-world companies improved customer experiences by using collaboration solutions.


Scalable, Complete, Connected

Contact center provider Afni grows revenue with collaboration. (PDF - 271 KB)

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  • U.S. clothing retailer Talbots improves collaboration to provide superior service.
  • Turkey's Odeabank transforms the customer experience at all points.
  • Universal Motors Agencies creates stronger connections with customers and improves productivity.

More Customer Care Case Studies

Explore more case studies for customer care and other lines of businesses and industries on our Collaboration Case Studies page.

Collaboration for Business Roles

Address business priorities by improving collaboration.

The Omnichannel Customer Experience

Get answers to six common questions. (PDF - 84.6 MB)

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A New Level of Customer Service

Build customer loyalty by choosing the right contact center solution.

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