Collaboration User Personas

Accommodate the Diverse Needs of Your Employees

An organizational chart may show hierarchy, but it doesn't represent how people actually interact within and beyond an organization. Just as our roles differ, so do our collaboration priorities and device needs. We need to collaborate with people across the spectrum within an organization. Finding ways to improve the connections between people and the information they need to share is at the center of improving collaboration.

Collaboration User Personas

In any given day, people collaborate irrespective of the boxes on the organizational chart. Providing solutions is not about tools for different roles, but enabling connections across roles, organizational boundaries, and devices.

The basic ways in which we interact are essentially the same. Enabling the same types of interaction on multiple devices removes restrictions and complexity. It allows you to focus on what you're doing and with whom, rather than the tools you're using.

Collaboration User Personas

Explore how different users work and how to use collaboration technology to improve their interaction.

Information Worker

  • Environment: Office, assigned work area, typically 9-5
  • Devices: Laptop, desktop IP phone, personal smartphone

Mobile Worker

  • Environment: Multiple locations throughout the day – home, office, customer locations
  • Devices: Smartphone, laptop, tablet


  • Environment: Home, office, frequent travel
  • Devices: Smartphone, laptop, tablet, desktop telepresence

Deskless Worker

  • Environment: Moves within a work campus (hospital, manufacturing plant, retail store, school), rotating shifts
  • Devices: Virtual desktop on shared system, company-issue wireless IP phone and tablet, IP network

Contact Center Worker

  • Environment: Shared office space, rotating shifts
  • Devices: Virtual desktop on shared system, desktop IP phone

Achieve Business Objectives

Explore different ways to use collaboration technology to benefit your organization.

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The New Collaboration Experience

Empower employees by helping them engage and work together to innovate.

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