Accommodate the Diverse Needs of Your Employees
An organizational chart may show hierarchy, but it doesn't represent how people actually interact within and beyond an organization. Just as our roles differ, so do our collaboration priorities and device needs. We need to collaborate with people across the spectrum within an organization. Finding ways to improve the connections between people and the information they need to share is at the center of improving collaboration.
In any given day, people collaborate irrespective of the boxes on the organizational chart. Providing solutions is not about tools for different roles, but enabling connections across roles, organizational boundaries, and devices.
The basic ways in which we interact are essentially the same. Enabling the same types of interaction on multiple devices removes restrictions and complexity. It allows you to focus on what you're doing and with whom, rather than the tools you're using.
Collaboration User Personas
Explore how different users work and how to use collaboration technology to improve their interaction.
- Environment: Office, assigned work area, typically 9-5
- Devices: Laptop, desktop IP phone, personal smartphone
- Environment: Multiple locations throughout the day – home, office, customer locations
- Devices: Smartphone, laptop, tablet
- Environment: Home, office, frequent travel
- Devices: Smartphone, laptop, tablet, desktop telepresence
- Environment: Moves within a work campus (hospital, manufacturing plant, retail store, school), rotating shifts
- Devices: Virtual desktop on shared system, company-issue wireless IP phone and tablet, IP network
- Environment: Shared office space, rotating shifts
- Devices: Virtual desktop on shared system, desktop IP phone