- Read Case Study (PDF-121 KB)
World-Class Experience in Multichannel Contact Center
Provide consistent, global customer care by consolidating voice, email, fax, and web interactions on one platform.
- Improved contact center performance by using common metrics (KPIs)
- Increased agent productivity by 5 percent
- Helped agents upsell and cross-sell by routing contacts to specialized agents
E-Mail Interaction Manager enables our contact center to take into account the variety of ways our customers want to interact.- Tobias Roelz,
Head of IT Client and Communications Technology,