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Case Study: Baptist Health

A better network for better patient care

To provide the best possible patient care, Baptist Health modernized its IT to support a new electronic health record system and wireless medical devices. Learn how Cisco Services helped implement a new network with near-zero downtime. 

Customer highlights


  • Inconsistent wireless connectivity and coverage was impacting clinical workflows
  • Outdated network significantly affected application performance and availability
  • Infrastructure couldn’t handle new technology, making it hard to improve patient experiences


  • 1200% improved speed (Wi-Fi)
  • 100% more reliable infrastructure & availability
  • Business continuity & security through seamless upgrade (near-zero downtime)

"For a hospital, having a reliable network is literally a matter of life or death. With Cisco Services, we knew it was in good hands and we could focus on our patients"

Mason Brown, MD, MBA, and Chief Medical Information Officer at Baptist Health

Who is Baptist Health

Industry: Healthcare
Location: Montgomery, Alabama USA
Company size: 6 care facilities, nine imaging centers