Service Descriptions

The Cisco General Terms, together with any Service Descriptions and the Services Guide, cover Cisco’s provision of Services to you.

Cisco Support

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Cisco Professional Services

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If you have purchased Hardware, the link to Service Availability Matrix (SAM) tool has changed.  Please use this link: https://sam.cisco.com/sam/ext/search

Additional Services

Service name
Advanced Plan and Design Review Services
AppDynamics Expert as a Service
AppDynamics Migration Assistance Service
AppDynamics Program Architect Subscription
AppDynamics Rapid Start Plus Service
AppDynamics Rapid Start Service
AppDynamics Value Realization Service
Card Implement Services
Chassis Implementation Service for Fixed Chassis
Chassis Implementation Service for High-End Routing Systems
Chassis Implementation Service for Small to Medium Routers
Cisco Asset Management Service
Cisco Base Level Service
Cisco Business Critical Services 3.0
Cisco Catalyst Center Assurance Quick Start Implement
Cisco Catalyst Center Assurance Quick Start Use
Cisco Catalyst Center Automation Quick Start Implement
Cisco Catalyst Center Automation Quick Start Use
Cisco Data Center Deployment Service
Cisco Defective Asset Retention
Cisco Expert Care Services
Cisco Guided Study Group Services
Cisco Inspection Service – High Complexity Equipment
Cisco Inspection Service – Low Complexity Equipment
Cisco IOT Control Center Design Service
Cisco IOT Control Center Solution Implementation and Testing Service
Cisco Lifecycle Services
Cisco Networking Open Architecture Support Services
Cisco Professional Services
Cisco RMA Upgrade 
Cisco Secure Endpoint Professional (Pro)
Cisco Secure Endpoint-Complete
Cisco Secure Firewall Implementation Service
Cisco Smart Net Total Care
Cisco Software Support Services for Service Providers
Cisco Solution Attached Services
Cisco Solution Support
Cisco Solution Support for Government
Cisco Solution Support for Service Providers
Cisco Spares Onsite Service
Cisco Support
Cisco Support Essentials
Cisco Talos Incident Response Retainer Service
Cisco Technical Security Assessment Subscription Service
Cisco ThousandEyes Account Check
Cisco ThousandEyes Advisory Service
Cisco ThousandEyes Implementation Service for Insights
Cisco ThousandEyes Implementation Service for Units
Cisco ThousandEyes Implementation Service for Users
Cisco ThousandEyes Digitally Guided Implementation
Cisco ThousandEyes Technical Account Manager
Cisco Training Bootcamps
Cisco XDR Premier Services
Cloud Calling Setup Assist Add-Ons
Combined Services
Custom Learning Services
Digital Learning Services
Extended End of Software Maintenance Support
Extended End of Vulnerability Support
Extended Support Service
Extended Support for Software Subscriptions
Glossary of Terms for Cisco Managed Services
Independent Software Vendor Application Services
Industrial Technical Support Service
Infrastructure as a Service for Webex Calling Dedicated Instance
Insights for Internet and Cloud Visibility - Application and Service Availability
Insights for Internet and Cloud Visibility - Employee Experience
Insights for Internet and Cloud Visibility - Enterprise Networking Digital Experience
Managed Detection and Response
Partner Advanced Support
Plan and Design Review Services
Product Success Services for Webex Campaign and Webex Connect
Professional Services Transactional SME
Routers (or) Switches Migration Service
Routers (or) Switches Migration Service with Remote Support
Service Description for Cisco Managed Services
Service Provider Base (SP Base)
Small Chassis Routers (or) Switches Migration Service
Software Risk Analysis and Recommendation Services
Software Risk Analysis and Recommendation Services for Small Fixed Chassis
Software Support Service
Software Support Service for Government
Solution Validation Subscription Service
SP Base Essentials Support
SP Base Without Software Support
Splunk Education Basic Subscription Services
Splunk Professional Services Catalog
Splunk Professional Services
Splunk Subscription Professional Services
Success Tracks
Support for Cisco Catalyst Software Subscription for Switching
Support for Cisco Networking Subscription
Webex Campaign Add-on Services
Webex Connect Add-on Services
Webex Events (formerly Socio) Attendee Event Support Package
Webex Events (formerly Socio) Attendee Event Support Package - Additional Personnel
Webex Events (formerly Socio) Content Builder Package
Webex Events (formerly Socio) Enablement Package
Webex Events (formerly Socio) Production Event Support Package
Webex Events (formerly Socio) Production Event Support Package - Additional Personnel
Webex Events (formerly Socio) Registration Builder Package
Webex Events (formerly Socio) Staff and Speaker Event Support Package
Webex Events (formerly Socio) Staff and Speaker Event Support Package - Additional Personnel
Webex Setup Assist for Webex Contact Center

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Related documents

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Additional resources