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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
Introduction
Course Evaluation
Cisco Service Expert Program
Conclusion
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Module 13: Next Steps

Cisco Service Expert Program

You can choose to take the Cisco Service Expert assessment now, or at a later date. To complete the assessment now, click the Certification.net Assessment link located in the Navigation Bar on the left side of this page.

To complete the assessment at a later date, you are going to need to enter the following URL into your Web browser to access the Certification.net website:

  http://www.certification.net

Once you have accessed the website, you are prompted to create a user account if you are a new user to Certification.net, or if you are a returning user to Certification.net, you will need to click the Course link in the Navigation Bar on the left side of the Certification.net Home page to display the Certification.net Login page.

 

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