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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
Introduction
Identify Objectives
Uncover Pain Points
Create a Service Vision
Quantify Service Benefits
Communicate Service Value
Leverage Tools and Team
Establish Communications
Benefits
Interactive Exercise
Review Questions
Summary
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 9: The Value Selling Approach

Review Questions

Once you have worked with your customer to create a vision of how the customer’s pain points could be addressed, your next step is to:

Select the best answer from the choices below.
 
A. Establish regular communications to promote the value of service.
B. Leverage tools and extended team members.
C. Map service offerings to fulfill the vision.
D. Quantify service benefits into financial terms.

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