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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
Introduction
Identify Objectives
Uncover Pain Points
Create a Service Vision
Quantify Service Benefits
Communicate Service Value
Leverage Tools and Team
Establish Communications
Benefits
Interactive Exercise
Review Questions
Summary
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 9: The Value Selling Approach

Benefits of Value Selling Approach

There are many benefits that your account team will experience as a result of using the Value Selling Approach. These benefits include:

  Your team will develop a more accurate understanding of your customer’s organization and goals.
  Your team will be viewed as more of a partner and strategic consultant versus being viewed as “just another vendor.”
  Your team will be able to penetrate accounts at the executive level with a value-based message early in the sales cycle.
  Your team will have an easier time overcoming pricing objections by using return on investment data to help CFOs and other Finance/Purchasing agents understand the impact of service on their bottom line.
  Your team will be able to preempt the competition to maximize product absorption by providing a complete, end-to-end offering that includes both hardware and services.
  Your team will have a solid methodology for winning services contract renewals and selling additional services offerings to existing customers.

Now that you have had a chance to review some of the benefits of using the Value Selling Approach with your customers, it is time to apply the information you have learned to a real-life situation.

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