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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
Introduction
Identify Objectives
Uncover Pain Points
Create a Service Vision
Quantify Service Benefits
Communicate Service Value
Leverage Tools and Team
Establish Communications
Benefits
Interactive Exercise
Review Questions
Summary
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 9: The Value Selling Approach

Review Questions

Which of the following is NOT a step within the eight-step Value Selling Approach?

Select the best answer from the choices below.
 
A. Identify customer business and network objectives.  
B. Use PowerPoint presentations and brochures to uncover customer business pain points.
C. Quantify the service benefits into financial terms.
D. Leverage tools and extended team members to help close the deal.

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