There are many different types of data that you can include in
these post sale communications. In general, your customers may find
it beneficial if you can:
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Identify and present any information or specific
data that the customer requested. |
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Provide a high level business oriented review
of their support engagement model versus a tactical perspective.
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Communicate the value in the customer’s
own language and terminology. |
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Detail activities, results, and impact to the
customer’s network(s) and the benefits to their organization.
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Demonstrate the value of their engagement through
a credible ROI. |
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Ensure the customer understands and agrees with
the value. |
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Demonstrate that the support model and delivery
is aligned with the customer’s overall business requirements
and expectations. |
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Communicate all major activities/deliverables
committed to and performed. |
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Provide business and/or network impact of activities/deliverables. |
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Quantify the value of the services based on the
customer’s value metrics. |
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Provide information on how the customer’s
service model can be modified if necessary to meet the customer’s
continued goals and expectations. |
