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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
Introduction
Identify Objectives
Uncover Pain Points
Create a Service Vision
Quantify Service Benefits
Communicate Service Value
Leverage Tools and Team
Establish Communications
Benefits
Interactive Exercise
Review Questions
Summary
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 9: The Value Selling Approach

Introduction

In the current economy, times have changed. While many customers continue to seek comprehensive solutions to address network issues they may be experiencing, they must now weigh the value of those solutions with business issues such as:

  Budget constraints.
  The overall impact of the solution on the customer’s “bottom line.”
  The ability of the solution to impact and drive productivity throughout their entire organization.

Because customers are more focused on the financial side of service and its ability to impact their bottom line, many of them are not willing to sit through a lengthy presentation that provides them with substantial information on the deliverables within a service portfolio – but little information on how these services will bring value to their entire organization, and provide them with a significant return on investment.

This is where the Value Selling Approach can help.

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