About this webinar
Cisco Contact Center VP/GM Omar Tawakol and renowned collaboration industry analyst Sheila McGee-Smith discuss unique challenges faced by enterprise contact centers in transitioning to the cloud, and how Cisco developed the new Webex Contact Center Enterprise solution to meet the unmet needs for this market.
You’ll hear about:
- The most business-impactful contact center industry trends
- How Cisco is bringing these capabilities into today’s contact centers
- The value of Webex Contact Center Enterprise, including an overview of its features and capabilities
- Recommended next steps for both current and new Cisco Contact Center customers to take in mapping their path to the cloud