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Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Supporting our Cisco-certified community during the COVID-19 pandemic

Learn more Online exams

The 600-460 UCCEIS exam has been renumbered to 500-450 UCCEIS. This is an exam number change only. The exam name and exam blueprint are not affected by this change.

500-450 UCCEIS

Associated certifications: Cisco Unified Contact Center Enterprise Specialist

Duration: 75 minutes (65 - 75 questions)

Available languages: English

Exam overview

This exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

Exam preparation

Classroom training

Our authorized Learning Partners teach instructor-led classes around the world. For this exam, we recommend:


Practice your skills for this exam in these hands-on lab environments and then test your knowledge with this practice exam.

Self-study materials

Design your own study plan using UCCEIS study material.

To schedule your exam

  1. Log into your account at Pearson VUE.
  2. Select Proctored Exams and enter the exam number, 500-450.
  3. Follow the prompts to register.