Overview
Cisco Customer Success Manager (820-605 CSM) is a 90-minute exam that tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
Languages
English
Duration
90 minutes
Price
$US250, or use Cisco Learning Credits
Certifications
Prepare for your exam
Choose training options that work for you—learn the way you want, when you want.
Instructor-led training
Follow this series to gain a framework for orchestrating the customer journey by defining the CSM’s responsibilities across the LAER lifecycle.