Troubleshooting Using the GUI

Running a Network Connectivity Test

You can run a network connectivity test to initiate a connection between Cisco Unified SRST Manager and all the systems that are configured on the system, including the central call agent and branch call agents.

The test may take several minutes to complete. During the test, the status page will refresh automatically. You can either wait for the test to complete or go to other pages and later return to this page to see the test results.

Procedure


Step 1blank.gif Select Troubleshoot > Network Connectivity and Audit.

The system displays the Network Connectivity Test page.

Step 2blank.gif To start a network connectivity test, click Start Network Connectivity Test.

When the test is complete, the system displays a message stating that the test is complete and shows the results. See Viewing Results from a Network Connectivity Test. If the connectivity test fails, the system displays a brief indication of the cause of the failure. You can find additional failure diagnostic information in the trace buffer or message log.

Step 3blank.gif To cancel the network connectivity test that is currently running, click Cancel Network Connectivity Test.

Step 4blank.gif To see the results of previous network connectivity tests, click Click here for results of previously run test. The system displays the results. See Viewing Results from a Network Connectivity Test.

note.gif

Noteblank.gif Results of previous tests are only available for the current login session.


Step 5blank.gif To restart a previous network connectivity test, click Restart Network Connectivity Test.


 

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Viewing Results from a Network Connectivity Test

After you run a network connectivity test (see Running a Network Connectivity Test), the system displays the results. If a connectivity test was run previously, you can view the results by selecting Troubleshoot > Network Connectivity and Audit and clicking “Click here for results of previously run test.”

Table 14 Network Connectivity Test Result Parameters

Parameter
Description
Central Call Agents

Cluster Name

Name of the central call agent cluster.

Hostname

Hostname of the central call agent to which Cisco Unified SRST Manager system tried to connect.

Result

Result of the network connectivity test. Can be either Success or Failed.

Time (ms)

The amount of time, in milliseconds, that it took to connect.

Details

Any additional details about this network connectivity test.

Branch Call Agents

Hostname

Hostname of the branch call agent to which Cisco Unified SRST Manager tried to connect.

Result

Result of the network connectivity test. Can be either Success or Failed.

Time (ms)

The amount of time, in milliseconds, that it took to connect.

Details

Any additional details about this network connectivity test.

Configuring Trace Settings

Use this procedure to enable traces, or debug message output, for components in the Cisco Unified SRST Manager system. Components are modules, entities, and activities in the system. You can review the output by selecting Troubleshoot > View > Trace Buffer. See Viewing a Trace Buffer.

Restriction

Enabling too many traces can adversely affect the system performance.

Procedure


Step 1blank.gif Select Troubleshoot > Traces.

The system displays the Traces page, with a hierarchical listing of the system components.

Step 2blank.gif To enable a trace on a system component, select the check box next to the name of the component.

Step 3blank.gif To expand the listing of components, click the + sign next to the upper-level components.

Step 4blank.gif Select the check box next to an upper-level component (a module or entity) to enable the traces for all of the components under that component. Deselect the check box next to an upper-level component to disable the traces for all of the components under that component.

Step 5blank.gif Click Apply to save your changes.

Step 6blank.gif Click OK in the confirmation window.


 

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Viewing Tech Support Information

Procedure


Step 1blank.gif Select Troubleshoot > View > Tech Support.

The system displays the Tech Support page and shows a collection of configuration data.

Step 2blank.gif To save the tech support information, click Download Tech Support and save the file to a convenient location.


 

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Viewing a Trace Buffer

You can enable traces, or debug message output, for components in the Cisco Unified SRST Manager system. For details on configuring the trace, see Configuring Trace Settings. Use the following procedure to view the trace output.

Procedure


Step 1blank.gif Select Troubleshoot > View > Trace Buffer.

The system displays the Trace Buffer page and shows the contents of the trace buffer.

Step 2blank.gif To save the trace buffer information, click Download Trace Buffer and save the file to a convenient location.

Step 3blank.gif To clear the trace buffer information, do the following:

a.blank.gif Click Clear Trace Buffer.

b.blank.gif Click OK at the confirmation message.


 

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Viewing a Log File

Procedure


Step 1blank.gif Select Troubleshoot > View > Log File.

The system displays the Log File page and shows the contents of the log file.

Step 2blank.gif To save the log file, click Download Log File Bundle and save the file to a convenient location.


 

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