The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This section contains information and procedures on the features and functionality of Cisco UC Integration for Microsoft Lync.
Perform the following procedure to place a call using the contact search.
Perform the following procedure to place a call using the call history.
Perform the following procedure to place a call using direct dialing.
Perform the following procedure to place a call by dragging and dropping Microsoft Lync contacts.
Perform the following procedure to call a contact from within Microsoft Lync.
|Step 1||Select Microsoft Lync.|
|Step 2||Perform one of the following actions to place a call:|
The Incoming Call window displays when you receive an incoming call. This window provides options for:
The Voicemail tab on the Hub window provides access to your voicemail. This tab displays a list of all current voicemail messages.
Cisco UC Integration with Microsoft Lync provides access to your corporate voicemail. Select the Voicemail tab on the main window. This tab displays a list of all current voicemail messages. You can interact with the messages on this tab by:
Voicemail messages are deleted by selecting a message, right-clicking it, and selecting Delete.
The text of unplayed messages are bolded to distinguish them from played messages.
Cisco UC Integration for Microsoft Lync integrates with Microsoft Outlook, Microsoft Excel, and Microsoft Internet Explorer to provide Click to Call functionality in those applications. Click to Call provides the ability to call phone numbers or contacts without leaving the application. The following features are provided:
See Software Requirements in the Cisco UC Integration for Microsoft Lync Release Notes for information on the supported versions of each application.
Perform the following procedure to set the preferred phone device.
|Step 1||Select the dockable window.|
|Step 2||Select the Hub window icon.|
|Step 3||Select the phone device selection drop down list in the bottom right hand corner of the Hub window. |
|Step 4||Select your preferred phone device.|
Cisco UC Integration for Microsoft Lync has the ability to display contact and other information about connected incoming calls. These information windows are displayed after the call is connected in either a new Microsoft Internet Explorer tab or window. A new information window is displayed when the following occurs:
These information windows are configured by your administrator. They will inform you if this functionality is available to you.
You can control the appearance of call information windows. Select Calls tab. Select or deselect Display information when call is answered according to your preference.from the menu and select the
Perform the following procedure to initiate a Microsoft Lync chat session from Cisco UC Integration for Microsoft Lync.
|Step 1||Right-click a contact in Cisco UC Integration for Microsoft Lync in either search results, the Call History tab, or the Voicemail tab.|
|Step 2||Select Chat. |
Add a Cisco WebEx account to quickly start, join, and manage online conferences.
Start a Cisco WebEx meeting with one of the following actions:
This feature is only available if a user has set up a Cisco WebEx Meeting account. See Add Meeting Accounts for more information.