Cisco Emergency Responder
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | 31-OCT-2001 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
Feedback
Feedback-
- Emergency Responder 9.0
Status: End of Support EOL Details | End-of-Support Date: 31-Dec-2018
- Emergency Responder 10.0
Status: End of Support EOL Details | End-of-Support Date: 31-Jul-2022
- Emergency Responder 10.5
Status: End of Support EOL Details | End-of-Support Date: 31-Jul-2022
- Emergency Responder 11.0
Status: End of Support EOL Details | End-of-Support Date: 31-Jul-2020
- Emergency Responder 11.5
Status: Available | Release Date: 07-Jun-2016
- Emergency Responder 12.0
Status: Available | Release Date: 08-Aug-2017
- Emergency Responder 12.5
Status: Available | Release Date: 22-Jan-2019
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Latest Security Notices
- 13-Mar-2020
- 08-Jan-2020
- 03-Oct-2018
- 06-Jun-2018
- 15-Nov-2017
- 27-Sep-2017
- 27-Sep-2017
- 06-Sep-2017
- 10-Mar-2017
- 30-Jan-2017
Document Categories
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Data Sheets and Product Information
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- Cisco Emergency Responder 12.5 Data Sheet
- Cisco Emergency Responder 12.0 Data Sheet
- Cisco Emergency Responder 11.5 Data Sheet
- Cisco Emergency Responder 11.0 Data Sheet
- Cisco Emergency Responder 10.5 Data Sheet
- Cisco Emergency Responder 10.0 Data Sheet
- Cisco Emergency Responder 9.0 Data Sheet
- Cisco Emergency Responder 8.7 Data Sheet
- Cisco Emergency Responder 8.5
- Cisco Emergency Responder 8.0
- Cisco Emergency Responder 7.1
- Cisco Emergency Responder 7.0
- Cisco Emergency Responder Version 2.0
Data Sheets
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English
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 10.X
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 Add-on User Licenses
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5 Software License and Media
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.0, 8.6, and 8.7
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 2.0
- EoS & EoL Announcement for the Cisco Emergency Responder 1.1 User Licenses
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French - Canadian
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 10.X
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 9.0 – Licences pour utilisateur supplémentaire
- Annonce d’arrêt de commercialisation et de fin de vie du logiciel Cisco Emergency Responder, version 9.0
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
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Cisco Emergency Responder 10.5
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Cisco Emergency Responder 9.0
- Field Notice: FN - 63844 - CER Release 9.0(X), 8.7(X), 8.6(X), 8.5(X), 8.0(X) Fails to Alert All Configured Onsite Security Directory Numbers if an Unregistered Directory Number is at the Top of ERL Alert List - Software Upgrade Recommended
- Field Notice: FN - 63845 - Cisco Emergency Responder Version 9.0(X), 8.7(X), 8.6(X), 8.5(X), or 8.0(X) is Unable to Reattempt a Failed Onsite Alert if Placed on an Unregistered CTI Port - Software Upgrade Recommended
- Field Notice: FN - 63173 - Cisco Emergency Responder - Memory Leak May Cause 911 Service Outage - Upgrade Required
- Field Notice: FN - 62991 - Cisco Emergency Responder 2.0.1 (CER) - Audio Prompts May Not Be Played for an Onsite Alert Call - CER Upgrade Required
- Field Notice: FN - 62992 - Cisco Emergency Responder (CER) 2.0(1) - Growth of mixer00.log File May Cause cerserver Process to Crash - Upgrade Required
- Field Notice: FN - 62657 - U.S. Daylight Savings Time Policy Changes Effective March 2007 for Cisco Emergency Responder (CER) Including Java Virtual Machine DST Rule Changes
- Field Notice: FN - 62576 - IOS Upgrade to 12.2(25)SEE1 or 12.2(25)SEE2 Causes Incorrect Association of Emergency Response Locations by Cisco Emergency Responder (CER)
- Field Notice: FN - 62343 - MCS-7825-H2-IPC1 and HP DL 320-G4 With OS 2000.4.3 Not Supported; MCS-7825-H2-IPC1 and HP DL 320-G4 With CallManager 5.0(3)a Not Supported
Field Notices
- Cisco Emergency Responder Stored Cross-Site Scripting Vulnerability
- Multiple Cisco Unified Communications Products Open Redirect Vulnerability
- Multiple Cisco Products Disk Utilization Denial of Service Vulnerability
- Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability
- Cisco Emergency Responder Blind SQL Injection Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Cisco Emergency Responder Cross-Site Request Forgery Vulnerability
- Cisco Emergency Responder Directory Traversal Vulnerability
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Version 11.5(4)SU4 Release Notes
- Cisco Emergency Responder Version 11.5(4)SU(3) Release Notes
- Cisco Emergency Responder Version 11.5(4)SU(2) Release Notes
- Cisco Emergency Responder Version 11.5(4)SU(1) Release Notes
- Cisco Emergency Responder Version 11.5(4) Release Notes
- Cisco Emergency Responder Version 11.5(3) Release Notes
- Cisco Emergency Responder Version 11.5(2) Release Notes
Release Notes
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Reference
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2a)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(1)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(4)
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Cisco Emergency Responder 11.0
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Cisco Emergency Responder 10.5
Command References
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
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Cisco Emergency Responder 10.5
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Cisco Emergency Responder 10.0
- Cisco Emergency Responder 10.0(2) Open Source Documentation (PDF - 4 MB)
- Open Source Document (PDF - 4 MB)
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Cisco Emergency Responder 9.0
- Cisco Emergency Responder 9.0 Open Documentation (PDF - 3 MB)
- Cisco Emergency Responder 9.0(2) OPen Source document (PDF - 3 MB)
- Open Source License Notices for Cisco Emergency Responder
Licensing Information
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Configuration
- Configure Tertiary Redundancy for Cisco Emergency Responder with Different Calling Numbers for Each Site
- Upgrade VMware Tools on Cisco Emergency Responder Server
- Cisco Emergency Responder Integration with Cisco Unified Communications Manager
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
Configuration Examples and TechNotes
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Maintain and Operate
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(2a)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(2a)
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(2)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(2)
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(1)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(1)
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Cisco Emergency Responder 11.0
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Cisco Emergency Responder 10.5
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Cisco Emergency Responder 10.0
End-User Guides
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 12.0
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Administration Guide for Release 11.5(4)SU4
- Cisco Emergency Responder Administration Guide for Release 11.5(2a)
- Cisco Emergency Responder Administration Guide for Release 11.5(2)
- Cisco Emergency Responder Administration Guide for Release 11.5(1)
- Cisco Emergency Responder Administration Guide for Release 11.5(4)
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Cisco Emergency Responder 11.0
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Cisco Emergency Responder 10.5
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Cisco Emergency Responder 10.0
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Cisco Emergency Responder 9.0
- ALI Formatting Tool User Guide for SBC Southwestern Bell
- ALI Formatting Tool User Guide for Bell Canada
Maintain and Operate Guides
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Cisco Emergency Responder 9.0
Maintain and Operate TechNotes
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Troubleshooting
- NEC IPX2400 PBX R15 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- Nortel CS1000 R 4.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- AVAYA Definity CM 2.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- Nortel CS1000M Release 4.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- NEC IPX2400 Release 15 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- Avaya Definity CM2.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- NEC IPX2400 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway to Cisco Unified CallManager 4.2 and Cisco Emergency Responder 1.3 (PDF - 4 MB)
- Nortel Succession PBX with Cisco 3845 T1 QSIG as an MGCP Gateway (PDF - 4 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 6 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 5 MB)
- Avaya Definity G3 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway (PDF - 4 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 5 MB)
- Nortel Meridian PBX using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 (PDF - 944 KB)
- NEC 2400 ICS using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 (PDF - 942 KB)
- Avaya CM 2.0 PBX with Cisco Unified Communications Manager 4.01 and Cisco Emergency Responder 1.2(3) (PDF - 1 MB)
Troubleshooting Guides
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Cisco Emergency Responder 9.0
- Troubleshoot Emergency Responder ALI Data Uploads
- How to Reset Cisco Emergency Responder Database Replication
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- How to Collect Logs for CER
- Configure and Troubleshoot CER Onsite Alert Email
- Cisco Emergency Responder Explained
Troubleshooting TechNotes
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Literature
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Healthcare
Case Studies
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Translated Documents
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Cisco Emergency Responder 12.5
- Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 12.5(1) (PDF - 2 MB)
- Guía de seguridad in situ de Cisco Emergency Responder, versión 12.5(1) (PDF - 1 MB)
- Guide de l’utilisateur du système de gestion des emplacements hors lieux Cisco Emergency Responder, version 12.5(1) (PDF - 1 MB)
- Manual del usuario de la administración de la ubicación externa de Cisco Emergency Responder Versión 12.5(1) (PDF - 1 MB)
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Cisco Emergency Responder 12.0
- Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 12.0(1) (PDF - 1 MB)
- Guía para usuarios externos de Cisco Emergency Responder, versión 12.0(1) (PDF - 1 MB)
- Guide de l’utilisateur de Cisco Emergency Responder Off-Premises pour la version 12.0(1) (PDF - 1 MB)
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Cisco Emergency Responder 11.5
- Guide de l’utilisateur de Cisco Emergency Responder Off-Premises pour la version 11.5(1) (PDF - 1 MB)
- Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 11.5(1) (PDF - 1 MB)
- Guía de seguridad in situ de Cisco Emergency Responder, versión 11.5(1) (PDF - 1 MB)
- Guía para usuarios externos de Cisco Emergency Responder, versión 11.5(1) (PDF - 1 MB)
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Cisco Emergency Responder 11.0
- Guía de seguridad in situ de Cisco Emergency Responder, versión 11.0 (PDF - 1 MB)
- Guide de sécurité de Cisco Emergency Responder Onsite pour la version 11.0 (PDF - 1 MB)
- Guía de uso externo de Cisco Emergency Responder, versión 11.0 (PDF - 1 MB)
- Guide de Cisco Emergency Responder Off-Premise pour la version 11.0 (PDF - 1 MB)
Translated End-User Guides
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