Cisco Emergency Responder

Data Sheets and Product Information

Data Sheets

• • Cisco Emergency Responder 14 Data Sheet 21-Apr-2021
  • Cisco Emergency Responder 12.5 Data Sheet 06-Jan-2019
  • Cisco Emergency Responder 12.0 Data Sheet 05-Mar-2018
  • Cisco Emergency Responder 11.5 Data Sheet 08-Aug-2016
  • Cisco Emergency Responder 11.0 Data Sheet 06-Jul-2015
  • Cisco Emergency Responder 10.5 Data Sheet 18-Dec-2014
  • Cisco Emergency Responder 10.0 Data Sheet 10-Aug-2014
  • Cisco Emergency Responder 9.0 Data Sheet 23-Jul-2012
  • Cisco Emergency Responder 8.7 Data Sheet 23-Jul-2012
  • Cisco Emergency Responder 8.5 28-Feb-2011
  • Cisco Emergency Responder 8.0 05-Feb-2010
  • Cisco Emergency Responder 7.1 22-Dec-2009
  • Cisco Emergency Responder 7.0 15-Sep-2008
  • Cisco Emergency Responder Version 2.0 05-Jun-2007

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 12.0 17-Feb-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 10.X 11-May-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 Add-on User Licenses 01-Aug-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 02-Feb-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 11.0 31-Jan-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5 21-Feb-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5 Software License and Media 15-Feb-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.0, 8.6, and 8.7 29-Jan-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 2.0 19-Mar-2010
  • EoS & EoL Announcement for the Cisco Emergency Responder 1.1 User Licenses 15-Nov-2007

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 30-Nov-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 12.0 17-Feb-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 10.X 03-Jan-2019
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 9.0 – Licences pour utilisateur supplémentaire 01-Aug-2017
  • Annonce d’arrêt de commercialisation et de fin de vie du logiciel Cisco Emergency Responder, version 9.0 02-Feb-2017
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Emergency Responder 11.0 31-Jan-2017

Security Notices

Bulletins

• Cisco Unified Communications Support for Microsoft Internet Explorer 7 and Windows Vista 13-Feb-2008

Field Notices

• Cisco Emergency Responder 12.0

  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020

• Cisco Emergency Responder 11.5

  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020

• Cisco Emergency Responder 10.5

  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
• Field Notice: FN - 63173 - Cisco Emergency Responder - Memory Leak May Cause 911 Service Outage - Upgrade Required 19-Nov-2008
• Field Notice: FN - 62991 - Cisco Emergency Responder 2.0.1 (CER) - Audio Prompts May Not Be Played for an Onsite Alert Call - CER Upgrade Required 25-Oct-2007
• Field Notice: FN - 62992 - Cisco Emergency Responder (CER) 2.0(1) - Growth of mixer00.log File May Cause cerserver Process to Crash - Upgrade Required 25-Oct-2007
• Field Notice: FN - 62657 - U.S. Daylight Savings Time Policy Changes Effective March 2007 for Cisco Emergency Responder (CER) Including Java Virtual Machine DST Rule Changes 18-Oct-2007
• Field Notice: FN - 62576 - IOS Upgrade to 12.2(25)SEE1 or 12.2(25)SEE2 Causes Incorrect Association of Emergency Response Locations by Cisco Emergency Responder (CER) 09-Oct-2007
• Field Notice: FN - 62343 - MCS-7825-H2-IPC1 and HP DL 320-G4 With OS 2000.4.3 Not Supported; MCS-7825-H2-IPC1 and HP DL 320-G4 With CallManager 5.0(3)a Not Supported 10-Jul-2006

Security Advisories, Responses and Notices

• Cisco Unified Communications Products Information Disclosure Vulnerability 13-Jan-2021
• Cisco Emergency Responder Stored Cross-Site Scripting Vulnerability 08-Jan-2020
• Multiple Cisco Unified Communications Products Open Redirect Vulnerability 03-Oct-2018
• Multiple Cisco Products Disk Utilization Denial of Service Vulnerability 06-Jun-2018
• Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability 15-Nov-2017
• Cisco Emergency Responder Blind SQL Injection Vulnerability 06-Sep-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Cisco Emergency Responder Cross-Site Request Forgery Vulnerability 07-Dec-2016
• Cisco Emergency Responder Directory Traversal Vulnerability 07-Dec-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016

Release and Compatibility

Release Notes

• Cisco Emergency Responder Version 11.5(4)SU9 Release Notes 03-May-2021
• Cisco Emergency Responder Version 14 Release Notes 27-Apr-2021
• Cisco Emergency Responder Version 12.5(1)SU4 Release Notes 22-Feb-2021
• Cisco Emergency Responder Version 11.5(1)SU9 Release Notes 15-Dec-2020
• Cisco Emergency Responder Version 12.5(1) Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.5(1)SU3 Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.5(1)SU2 Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.5(1)SU1 Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.5(1a) Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.0(1) Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.0(1)SU(2) Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 12.0(1)SU(1) Release Notes 12-Dec-2020
• Cisco Emergency Responder Version 11.5(4)SU4 Release Notes 20-May-2020
• Cisco Emergency Responder Version 12.5(1)SU1 Release Notes 19-Jun-2019
• Cisco Emergency Responder Version 11.5(4)SU(3) Release Notes 03-Jun-2019

Reference

Command References

• Cisco Emergency Responder 14

  • Cisco Emergency Responder Command Line Interface Guide for Release 14 03-Feb-2021

• Cisco Emergency Responder 12.5

  • Cisco Emergency Responder Command Line Interface Guide for Release 12.5 03-Feb-2021
  • Cisco Emergency Responder Command Line Interface Guide for Release 12.5(1)SU3 03-Feb-2021
  • Cisco Emergency Responder Command Line Interface Guide for Release 12.5(1)SU1 03-Feb-2021

• Cisco Emergency Responder 12.0

  • Cisco Emergency Responder Command Line Interface Guide for Release 12.0(1)SU1 02-Jan-2018
  • Cisco Emergency Responder Command Line Interface Guide for Release 12.0(1) 17-Aug-2017

• Cisco Emergency Responder 11.5

  • Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2a) 19-Jun-2018
  • Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2) 19-Jun-2018
  • Cisco Emergency Responder Command Line Interface Guide for Release 11.5(1) 19-Jun-2018
  • Cisco Emergency Responder Command Line Interface Guide for Release 11.5(4) 20-Nov-2017

• Cisco Emergency Responder 11.0

  • Cisco Emergency Responder Command Line Interface Guide for Release 11.0(1) 15-Jun-2015

• Cisco Emergency Responder 10.5

  • Cisco Emergency Responder 10.5(1) Command Line Interface Guide 09-Dec-2014

Licensing Information

• Cisco Emergency Responder 12.5

  • Cisco Emergency Responder Open Source License Release 12.5(1) 28-Jan-2019 (PDF - 10 MB)

• Cisco Emergency Responder 12.0

  • Cisco Emergency Responder Open Source License Release 12.0(1) 26-Jul-2017 (PDF - 6 MB)

• Cisco Emergency Responder 11.5

  • Cisco Emergency Responder Open Source License Release 11.5(1) 30-May-2016 (PDF - 5 MB)

• Cisco Emergency Responder 10.5

  • Cisco Emergency Responder Open Source License for Release 10.5(1) 05-Nov-2014 (PDF - 6 MB)

• Cisco Emergency Responder 10.0

  • Cisco Emergency Responder 10.0(2) Open Source Documentation 29-Apr-2014 (PDF - 4 MB)
  • Open Source Document 09-Sep-2013 (PDF - 4 MB)
• Open Source License Notices for Cisco Emergency Responder 27-Mar-2008

Configuration

Configuration Examples and TechNotes

• Configure Tertiary Redundancy for Cisco Emergency Responder with Different Calling Numbers for Each Site 19-Dec-2019
• Upgrade VMware Tools on Cisco Emergency Responder Server 14-Oct-2018
• Cisco Emergency Responder Integration with Cisco Unified Communications Manager 07-Sep-2018
• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016

Maintain and Operate

End-User Guides

• Cisco Emergency Responder 14

  • Cisco Emergency Responder Off-Premise Location Management User Guide Release 14 31-Mar-2021
  • Cisco Emergency Responder Onsite Security Guide for Release 14 31-Mar-2021

• Cisco Emergency Responder 12.5

  • Cisco Emergency Responder Off-Premise Location Management User Guide Release 12.5(1) 22-Jan-2019
  • Cisco Emergency Responder Onsite Security Guide for Release 12.5(1) 22-Jan-2019

• Cisco Emergency Responder 12.0

  • Cisco Emergency Responder Off-Premises Guide for Release 12.0(1) 17-Aug-2017
  • Cisco Emergency Responder Onsite Security Guide for Release 12.0(1) 17-Aug-2017

• Cisco Emergency Responder 11.5

  • Cisco Emergency Responder Onsite Security Guide for Release 11.5(2a) 11-Aug-2016
  • Cisco Emergency Responder Off-Premises Guide for Release 11.5(2a) 11-Aug-2016
  • Cisco Emergency Responder Onsite Security Guide for Release 11.5(2) 14-Jul-2016
  • Cisco Emergency Responder Off-Premises Guide for Release 11.5(2) 14-Jul-2016
  • Cisco Emergency Responder Onsite Security Guide for Release 11.5(1) 15-Apr-2016
  • Cisco Emergency Responder Off-Premises Guide for Release 11.5(1) 15-Apr-2016

• Cisco Emergency Responder 11.0

  • Cisco Emergency Responder Onsite Security Guide for Release 11.0(1) 15-Jun-2015
  • Cisco Emergency Responder Off-Premises Guide for Release 11.0(1) 07-Jun-2015

• Cisco Emergency Responder 10.5

  • Cisco Emergency Responder Onsite Security Guide Release 10.5(1) 02-Oct-2014
  • Cisco Emergency Responder Off-Premise Location Management User Guide Release 10.5(1) 02-Oct-2014

• Cisco Emergency Responder 10.0

  • Off-Premise Location Management User Guide for Cisco Emergency Responder Release 10.0 25-Mar-2014
  • Cisco Emergency Responder User Guide Release 10.0 13-Feb-2014

Maintain and Operate Guides

• Cisco Emergency Responder Administration Guide for Release 11.5(2) 31-Mar-2021
• Cisco Emergency Responder Administration Guide for Release 11.5(4) 30-Mar-2021
• Cisco Emergency Responder Administration Guide for Release 11.5(4)SU4 30-Mar-2021
• Cisco Emergency Responder Administration Guide for Release 11.5(2a) 30-Mar-2021
• Cisco Emergency Responder Administration Guide for Release 11.5(1) 30-Mar-2021
• Cisco Emergency Responder Administration Guide for Release 12.5(1)SU3 23-Feb-2021
• Cisco Emergency Responder Administration Guide for Release 12.5(1)SU4 22-Feb-2021
• Cisco Emergency Responder Administration Guide for Release 14 06-Apr-2020
• Cisco Emergency Responder Administration Guide for Release 12.5(1) 18-Feb-2020
• Cisco Emergency Responder Administration Guide for Release 12.5(1)SU2 03-Feb-2020
• Cisco Emergency Responder Administration Guide for Release 12.5(1)SU1 19-Jun-2019
• Cisco Emergency Responder Administration Guide for Release 12.0(1) 17-Aug-2017
• Cisco Emergency Responder Administration Guide for Release 11.0(1) 15-Jun-2015
• Cisco Emergency Responder Administration Guide for Release 10.5(1) 09-Dec-2014
• Cisco Emergency Responder Administration Guide Release 10.0 29-Nov-2013

Troubleshooting

Troubleshooting Guides

• NEC IPX2400 PBX R15 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 12-Sep-2007 (PDF - 1 MB)
• Nortel CS1000 R 4.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 12-Sep-2007 (PDF - 1 MB)
• AVAYA Definity CM 2.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 12-Sep-2007 (PDF - 1 MB)
• Nortel CS1000M Release 4.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 13-Jul-2007 (PDF - 6 MB)
• NEC IPX2400 Release 15 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 13-Jul-2007 (PDF - 6 MB)
• Avaya Definity CM2.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 13-Jul-2007 (PDF - 6 MB)
• NEC IPX2400 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway to Cisco Unified CallManager 4.2 and Cisco Emergency Responder 1.3 29-Mar-2006 (PDF - 4 MB)
• Nortel Succession PBX with Cisco 3845 T1 QSIG as an MGCP Gateway 29-Mar-2006 (PDF - 4 MB)
• Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: 29-Mar-2006 (PDF - 6 MB)
• Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: 29-Mar-2006 (PDF - 5 MB)
• Avaya Definity G3 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway 29-Mar-2006 (PDF - 4 MB)
• Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: 29-Mar-2006 (PDF - 5 MB)
• Nortel Meridian PBX using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 21-Jan-2005 (PDF - 944 KB)
• NEC 2400 ICS using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 21-Jan-2005 (PDF - 942 KB)
• Avaya CM 2.0 PBX with Cisco Unified Communications Manager 4.01 and Cisco Emergency Responder 1.2(3) 21-Dec-2004 (PDF - 1 MB)

Troubleshooting TechNotes

• Troubleshoot Emergency Responder ALI Data Uploads 14-Oct-2018
• How to Reset Cisco Emergency Responder Database Replication 16-Aug-2017
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency 19-May-2017
• Troubleshoot Cisco VOS Based Finesse Server With CLI 14-Feb-2017
• How to Collect Logs for CER 02-Nov-2016
• Configure and Troubleshoot CER Onsite Alert Email 05-May-2016
• Cisco Emergency Responder Explained 05-Jun-2013

Literature

Case Studies

• Healthcare

  • Hospital Increases Efficiency of Mobile Clinicians and Staff 29-Apr-2014

Translated Documents

Translated End-User Guides

• Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 12.5(1) 06-Feb-2019 (PDF - 2 MB)
• Guía de seguridad in situ de Cisco Emergency Responder, versión 12.5(1) 06-Feb-2019 (PDF - 1 MB)
• Guide de l’utilisateur du système de gestion des emplacements hors lieux Cisco Emergency Responder, version 12.5(1) 06-Feb-2019 (PDF - 1 MB)
• Manual del usuario de la administración de la ubicación externa de Cisco Emergency Responder Versión 12.5(1) 06-Feb-2019 (PDF - 1 MB)
• Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 12.0(1) 05-Sep-2017 (PDF - 1 MB)
• Guía para usuarios externos de Cisco Emergency Responder, versión 12.0(1) 05-Sep-2017 (PDF - 1 MB)
• Guide de l’utilisateur de Cisco Emergency Responder Off-Premises pour la version 12.0(1) 05-Sep-2017 (PDF - 1 MB)
• Guide de l’utilisateur de Cisco Emergency Responder Off-Premises pour la version 11.5(1) 02-May-2016 (PDF - 1 MB)
• Guide de l’utilisateur relatif à la sécurité sur site Cisco Emergency Responder pour la version 11.5(1) 02-May-2016 (PDF - 1 MB)
• Guía de seguridad in situ de Cisco Emergency Responder, versión 11.5(1) 02-May-2016 (PDF - 1 MB)
• Guía para usuarios externos de Cisco Emergency Responder, versión 11.5(1) 02-May-2016 (PDF - 1 MB)
• Guía de seguridad in situ de Cisco Emergency Responder, versión 11.0 11-Jun-2015 (PDF - 1 MB)
• Guide de sécurité de Cisco Emergency Responder Onsite pour la version 11.0 11-Jun-2015 (PDF - 1 MB)
• Guía de uso externo de Cisco Emergency Responder, versión 11.0 11-Jun-2015 (PDF - 1 MB)
• Guide de Cisco Emergency Responder Off-Premise pour la version 11.0 11-Jun-2015 (PDF - 1 MB)