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Updated:November 15, 2007
Document ID:1752188251852184
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL6232
Cisco® announces the end-of-sale and end-of life dates for the Cisco Emergency Responder 1.1 User Licenses. The last day to order the affected product(s) is May 15, 2008. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco Emergency Responder 1.1 User Licenses
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
November 15, 2007
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
May 15, 2008
Last Ship Date: App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
August 13, 2008
End of SW Maintenance Releases Date: App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
May 15, 2009
End of New Service Attachment Date: App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
May 15, 2009
End of Service Contract Renewal Date: App. SW
The last date to extend or renew a service contract for the product.
August 11, 2010
Last Date of Support: App. SW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
May 15, 2011
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Replacement Product Description
SW-KEY-ER1.1-USER=
Cisco ER1.1 single user license
KEY-CER1.X-100=
CER 1.X (1.2 or Higher) User License 100 Phones
SW-KEY-ER1.1-USER=
Cisco ER1.1 single user license
KEY-CER1.X-10K=
CER 1.X (1.2 or Higher) User License 10000 Phones
SW-KEY-ER1.1-USER=
Cisco ER1.1 single user license
KEY-CER1.X-1K=
CER 1.X (1.2 or Higher) User License 1000 Phones
SW-KEY-ER1.1-USER=
Cisco ER1.1 single user license
KEY-CER1.X-500=
CER 1.X (1.2 or Higher) User License 500 Phones
SW-KEY-ER1.1-USER=
Cisco ER1.1 single user license
KEY-CER1.X-5K=
CER 1.X (1.2 or Higher) User License 5000 Phones
Product Migration Options
Current customers should upgrade from Cisco Emergency Responder 1.1 to Cisco Emergency Responder 1.3. Software upgrades are available free of charge on Cisco.com at
http://www.cisco.com/cgi-bin/tablebuild.pl/cer.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to:
https://www.cisco.com/site/us/en/buy/payment-solutions/lifecycle-incentive.html. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through the Cisco Certified Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://cisco.com/go/remarketing.
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