Contents
- User Guide
- Introduction
- Calls
- Call From Docked Window
- Call From Call History
- Drag and Drop Contacts
- Start Calls with Video
- Start Calls with Default Number
- Select your Preferred Phone Device
- Show the Call Information Windows
- Check Your Voice Messages
- Click to Call
- Call from Microsoft Outlook
- Call from Microsoft Office Applications
- Call from Internet Explorer
- Start a Chat
- Create a WebEx Meeting
- Customize
- Select Audio Devices
- Arrange Audio Devices
- Select Video Devices
- Arrange Video Devices
- Add Phone Account
- Add Meetings Accounts
- Integrate Your Calendar
- Accessibility
- Keyboard Shortcuts
- Font Smoothing
- Troubleshooting
- Presence Behavior
- Presence Issues
User Guide
Introduction
Welcome to Cisco UC Integration for Microsoft Lync. This application extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities. Here are some of the things you'll be able to do:
Make and receive voice and video calls through Cisco Unified Communications Manager.
Drag and drop and right-click directly from Microsoft Lync to make a call.
Instant Messaging and Presence integration with Microsoft Lync.
Mute, hold, and transfer during calls.
Software phone or desktop phone mode selection.
Communications history of missed, placed, and received calls.
Audio and visual notification of incoming calls.
Ad hoc conferencing.
Visual voicemail.
Click to Call from Internet Explorer, Microsoft Outlook and other Microsoft Office applications.
Start a Cisco WebEx meeting.
Service Discovery.
Calls
Click to Call
Start a Chat
Customize
Accessibility
Keyboard Shortcuts
Active Calls
Operation Keyboard Shortcut End calls
CTRL + K
Enter or exit full screen mode
CTRL + SHIFT + F
Show or hide self-view video
CTRL + SHIFT + B
Mute or unmute your audio
CTRL + Down Arrow
Start or stop video
CTRL + SHIFT + V
Dock or undock the call window
CTRL + ALT + P
Hold or resume calls
CTRL + SHIFT + H
Open or close the keypad
CTRL + SHIFT + K
Tip Enter numbers on the keypad with your keyboard. Increase Volume
CTRL + SHIFT + Up Arrow
Decrease Volume
CTRL + SHIFT + Down Arrow
Open or close the More menu
CTRL + SHIFT + Plus
Open the Merge menu when calls are on hold
CTRL + M
Transfer a call
CTRL + SHIFT + T
Start a conference call
CTRL + SHIFT + C
Show call statistics
CTRL + SHIFT + S
Font Smoothing
Administrators who install and configure Cisco UC Integration for Microsoft Lync can control how font smoothing occurs.
The ForceFontSmoothing parameter specifies whether the client or the operating system applies anti-aliasing to text. By default, the client applies anti-aliasing to smooth text.
If you want the operating system to apply anti-aliasing to text, set the ForceFontSmoothing parameter in the client configuration as follows:<Policies> <ForceFontSmoothing>false</ForceFontSmoothing> </Policies>Troubleshooting
Presence Behavior
Expected presence behavior in Microsoft Lync when Cisco UC Integration for Microsoft Lync is used for calls
Initial Presence state in Microsoft Lync
On a call using the soft phone, status changes to:
On a call using the desk phone, status changes to:
End a call using soft phone, status changes to:
End a call using desk phone, status changes to:
Mouse move desk phone or return from idle
Available
On the Phone/Custom
On the Phone
Available
Available
X
Inactive / Idle
On the Phone/Custom
On the Phone/Custom
Available
Inactive / Idle
Available
Away / Idle
On the Phone/Custom
Away/Idle
Available
Away / Idle
Available
Be right back /Manual
Be right back/Manual
Be right back/Manual
Be right back/Manual
Be right back/Manual
X
Off work /Manual
Off work/Manual
Off work / Manual
Off work / Manual
Off work / Manual
X
Appear Away / Manual
Appear Away / Manual
Appear Away / Manual
Appear Away / Manual
Appear Away / Manual
X
Busy / Manual
On the Phone / Custom
On the Phone / Custom
Available
Available
X
Busy Idle (5 min) - Busy
On the Phone / Custom
Busy Idle (5 min) - Busy
Available
Busy Idle(5 min) - Busy
Available
Busy Idle (10 min) - Away
On the Phone / Custom
Busy Idle (10 min) - Away
Available
Busy Idle (10 min) - Away
Available
On the Phone / Manual
On the Phone / Manual
On the Phone / Manual
Available
Available
X
Do not Disturb / Manual
Do not Disturb / Manual
Do not Disturb / Manual
Do not Disturb / Manual
Do not Disturb / Manual
X
This table describes the expected behavior in Microsoft Lync when Cisco UC Integration for Microsoft Lync is used for calls.
Note
The different behavior when using a soft phone and desk phone for the inactive state is because when the user responds on a soft phone when their machine is inactive, it will immediately become active.
Presence Issues
Presence showing Busy not On the Phone
Problem Description: When on an active call, Busy presence is showing instead of On the Phone.
Resolution: Cisco UC Integration for Microsoft Lync provides an On the Phone custom presence xml file, for information on configuring the registry keys see the Custom Presence Status in the Cisco UC Integration for Microsoft Lync 10.6 Administration Guide.
Presence Not Changing as Expected
Problem Description: When on an active call, Cisco UC Integration for Microsoft Lync doesn't change status.
Resolution: Cisco UC Integration for Microsoft Lync changes status in certain scenarios, see the Presence Behavior section for further information.
Presence Not Showing In a Meeting
Problem Description: When a meeting is started and the meeting is shown in the meetings tab, the presence doesn't change.
Resolution: Microsoft Lync controls the presence changing to In a meeting. Verify the following:Presence not Changing
Problem Description: Using a desk phone to make a call and presence doesn't change
Resolution: When you are using a desk phone your computer can be in Idle state. See the Presence Behavior section for more information on states and presences.
Expected Presence When On a Call and In a Meeting
Problem Description: When on a call and in a meeting what is the expected presence.
Resolution: In Cisco UC Integration for Microsoft Lync the presence statuses In a Meeting, On the Phone and Busy have the same priority, this is treated the same in Microsoft Lync. The last presence set is the last presence shown.
Overrides Manual Presence
Problem Description: Manually changing presence to Away doesn't change to On the Phone when on a call, but manually changing presence to Busy and on a call will change the status to On the Phone.
Resolution: In Cisco UC Integration for Microsoft Lync the presence status Away has priority over the presence statuses In a Meeting, On the Phone, and Busy.
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