The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 (formerly known as
Cisco Unified CRM Connector) integrates Cisco Unified IP Communications with the
Microsoft Business Solutions CRM 3.0 (Microsoft CRM). It allows small and medium-sized businesses (SMBs) and Enterprise businesses to integrate Cisco Unified IP Communications solutions with Microsoft CRM at the desktop, without additional hardware. The Microsoft client uses Microsoft Outlook or Internet Explorer as the primary client for managing tasks and contacts.
Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 is a client/server-based application that supports the following primary features in Cisco IP Telephony environments using Microsoft CRM:
•Automatic detection and screen-pop searches of the Microsoft CRM database for both incoming and outgoing phone calls
•Automatic creation of phone call activity records for incoming and outgoing calls with call duration tracking
•Click-to-dial from the Microsoft CRM user interface
•Multisite configuration capabilities with geographically correct dialing configurations per user
•Easily pop associated Microsoft CRM Customer Services cases
•A search system that allows searches by name and access to contact records and associated support cases
•Integration with Cisco Unified Communications Manager (formerly known as
Cisco Unified CallManager), Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express), and Cisco Unified IP Contact Center Express
You are now ready to download the required software to install Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 (see the "Installing Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0" section on page 11).